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4g pocket wifi

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How do I unlock my pocket wifi?
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Accepted Solution

Re: 4g pocket wifi

Hey @Silvester75

 

Thanks for your post and I am happy to help with unlocking your device. Firstly, you will need to locate the IMEI number for your device, normally this will be printed on the outside of your mobile hotspot. 

 

Then you can get in touch with our mobile team on 125 111 and say 'Unlock' at the prompt.

 

They will be able to help you with this but please note there may be a fee for devices under 2 years old.

 

Thanks

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY 1
Highlighted
Support Team
Support Team
Accepted Solution

Re: 4g pocket wifi

Hey @Silvester75

 

Thanks for your post and I am happy to help with unlocking your device. Firstly, you will need to locate the IMEI number for your device, normally this will be printed on the outside of your mobile hotspot. 

 

Then you can get in touch with our mobile team on 125 111 and say 'Unlock' at the prompt.

 

They will be able to help you with this but please note there may be a fee for devices under 2 years old.

 

Thanks

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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