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cathy64
Level 3: Gumshoe

I saw previous posts (like in 2017) re consumers can't disable the automatic $10 telstra charge for exceeding monthly data allowance? This behaviour of ''robbing'' customers of extra $$ is unfair. 3 years later, has anything changed? Can anyone do an ...

saffronhetero
Level 1: Cadet

Telstra claims that it's free to stream Apple Music. But when I tried it and I checked my data usage, it's using 16Mb of data just to stream 1 song.  Can others please update me on their experiences? Thanks!

LS2020
Level 1: Cadet

Is Telstra still offering additional data for Melbourne customers due to Covid 19?

CaptainVenilia
Level 1: Cadet

First let me start by congratulating you, Telstra, for surpassing in every single way I could imagine just how poor customer service can get. I have just wasted hours of my valuable time trying to find a way to speak to an actual person and have fail ...

Adriana2
Level 1: Cadet

Please do not increase my account by $6 it has only just been increased by $5.i do not need anymore Data. Please contact me by phone instead of automatically making an increased. It is too expensive for my useage

Moose4jenny
Level 1: Cadet

I have wireless internet with 80g, I have used less than 30g and Telstra has slowed my access for exceeding my limit. How do I speak to someone to fix this, tried calling and keep getting pushed to mobile app which I cant download as its too slow

BABS09
Level 1: Cadet

MYACCOUNT shows zero usage. I'm trying to make a judgement as to plans now that NBN is in my area.

yohanand
Level 1: Cadet

Hi How do we apply to be moved across to the new Mobile upfront plan?  I cant find a way to do this through my services.

AGH1
Level 1: Cadet

How do i check my data usage.  I have  prepaid data only 

greedy55
Level 1: Cadet

Currently pay equal amounts fortnightly, so my account is always in credit by a small sum. I would like to continue with my method of payment it works well for me + Telstra has benefit of $$ before due date!

Scott851
Level 2: Rookie

My Mobile data and messaging(sms/mms) are not working. Have reset phone (Samsung s10). Followed all online troubleshooting and have had no luck. It has been a week now with these faults. Telstra support has been terrible... Just been sent in circles ...

Stiffi89
Level 1: Cadet

Hi I can’t get my internet to work on the Above number I’m not sure why.. anyways I need my usage history/ data history for insurance purposes. As soon as possible plz

suze1066
Level 1: Cadet

nbn

How do I simply and easily view my NBN data usage at a glance? I have the 24x7 app, and I can navigate to my nbn data usage via lots of annoying steps, but I can't seem to set it up as a simple, clear, to-the-point widget the way I can with my mobile ...

Tiger42
Level 1: Cadet

How do I get a sim card if I sign up for a data plan

augustus28
Level 1: Cadet

Telstra sent me an email saying my mobile plan will change on the 31st October to a plan that charges me $6 more and gives me an extra 10Gb data, I do not want to change to this new plan that costs me more, I already have 30Gb data and do not use muc ...

Camo3
Level 1: Cadet

I'm not able to check my mobile data usage neither from Telstra App on my phone or My Account page my laptop for at least last three month. The error "There was an error retrieving your details. Please try again later"   

gramel
Level 2: Rookie

I am trying to assess my usage habits before I change plans, I am on ADSL unlimited and for quite some time now I have NOT been able to get usage data, either historical or recent for this account.

I have tried previous suggestions of going to the das ...

Cancel_Account
Level 1: Cadet

Hi I wish to cancel my account with Telstra from the UK so cannot ring the support hotline.I previously in Australia on the 26th September went through the steps and had a reference number of INT1-2633359686652. The operator informed me that he had s ...

Sultan1
Level 1: Cadet

Hi, I wish to cancel my account with Telstra from Saudi Arabia so cannot ring the support hotline. <removed for your privacy> I apreictae your prompt help.

Graham75
Level 1: Cadet

I have a 4GX Hotspot,I have had it since the 2nd of September, and twice in that time, I have had roughly 21 gig of of data disappear twice, firstly 20 gig over a 3 hour period, and secondly 21 gig over  a 7 hour period (while I was asleep). There we ...

nywl
Level 1: Cadet

How do i get a sim for my ipad sharing data with my mobile 

AndrewM75
Level 1: Cadet

Hi,I am hoping someone can help here as I am lost for where our data is being used.I activated a new mobile data package about two weeks ago and we have apparently used 85% of 200gb in that time. My system setup is Netgear LB2120 LTE modem set to Bri ...

Smidget
Level 1: Cadet

going crazy trying to work out how to register for extra data during covid - round and round via app, website, contacting telstra store.  Found a link, but its dead.  Now what?  Supporting you during COVID-19Form unresponseApologies, the form is curr ...

LS2020
Level 1: Cadet

Is Telstra still offering additional data for Melbourne customers due to Covid 19?

AGH1
Level 1: Cadet

How do i check my data usage.  I have  prepaid data only 

gramel
Level 2: Rookie

I am trying to assess my usage habits before I change plans, I am on ADSL unlimited and for quite some time now I have NOT been able to get usage data, either historical or recent for this account.

I have tried previous suggestions of going to the das ...

max1966
Level 2: Rookie

I am on a $50/mth plan allowing 30gb per month shared. I share my data allowance across three other devices. My iPhone, my iPad and my wife's iPhone. The data allowance shown in mytelstra ap is 64mb, not 30Gb which should be my allowance under the pl ...

d33
Level 2: Rookie

A while ago, I've asked Telstra to turn off my Son's mobile data when he is not connected to Wi Fi.I now need his mobile data enabled even though he is not connected to Wi Fi so I can track his location. I believe it's just a matter of clicking the d ...

TM0
Level 1: Cadet

Has anyone applied for the free extra data for Melbourne users? Can someone guide me how it can be done? The website said it can be done in the App from 14th July but I'm not seeing any link anywhere in the app. Found some sites telling it should be ...

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

Mary1001
Level 2: Rookie

Hi. I'm trying to activate a sim, but for the past three days I get through the whole process only for the website to advise it is experiencing difficulties. This happens both on my laptop or if I use my mobile.  Anyone having the same problem? 

Gregjo53
Level 2: Rookie

Hi, I have followed all the instructions to try to register for the COVID-19 Extra Data offer. I have logged onto the app and gone to the home page and have clicked on the Covid support logo to try to register a mobile phone for the offer and that ju ...

Richie351
Level 1: Cadet

I can not find the option for the covidv19, 25 gb extra data on he app help please

Candy31
Level 1: Cadet

Iv became aware that I can receive a freedata top up on my plan can u assist iv adding a top up to my accountpls 

Kimbobaleenabob
Level 2: Rookie

I can't find the place to register for additional data that is being offered at the moment. I went into my Telstra acct where is says that I can register - click on link for more info - more info says to go back to my account. https://covidhelp.com.a ...

Coottha
Level 2: Rookie

Hi, I registered for the bonus data for my prepaid service. I recharged $40 on April 15 but my account is not showing the bonus data.Any feedback would be appreciated.

Toomuchit
Level 4: Private Eye

Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated ...

Gandalf2
Level 2: Rookie

If I make Wifi or VoLTE calls on my Samsung S8 (with a Telstra SIM) while connected to a WiFi site (in my case an Optus Home Mobile Broadband Wifi AP), are my calls charged to Optus data or to Telstra call minutes?ThanksPRF

EricinCoolum
Level 2: Rookie

Hi All I have a Postpaid Data Only Sim installed permanently in a router. How can I check data usage as it can't receive sms messages? Thanks

pamelaandgarry
Level 3: Gumshoe

There is a message showing "There was an error retrieving your details . Please try again later" , but it never works.

Susieday
Level 2: Rookie
WFM18
Level 1: Cadet

Hi, does anybody know how to register for the extra 25GB of data that telstra is currently offering?

Leesha18
Level 1: Cadet

I was wondering if it is possible to recharge my prepaid mobile with my Telstra Reward points?.. If so how do I do it??

ScreenName10101
Level 1: Cadet

Hi  since the beginning of this month we have experienced connection issues to ROBLOX, Discord, fortnite and a few other games when attempting to play online via WiFi hotspot to iPhones. 


prior to this it all worked fine. the games will load but when ...

BazLDG
Level 2: Rookie

Hi.  I recently received an email from Telstra advising that, from 20th March, my $35 mobile phone plan would include 2Gb of data.  No charge would apply for excess usage, only a slowing of speed.   Another email a week ago advised me that, from next ...

colorado
Level 2: Rookie

I am currently on a $30 Pre-Paid Extra plan (now closed to new subscribers) and have a healthy data bank balance.I wish to switch to a very similar, but more attractive to me as a user, $30 Pre-Paid Max plan.Am I permitted to transfer my current data ...

DBigBear
Level 1: Cadet

I have a Apple iPhone 11 Pro. If I was to subscribe Apple Music directly from Apple does it use any data to stream it through my Telstra mobile plan? Also if I was to get a family subscription from Apple can all services on my bill listen data free?

Moose4jenny
Level 1: Cadet

I have wireless internet with 80g, I have used less than 30g and Telstra has slowed my access for exceeding my limit. How do I speak to someone to fix this, tried calling and keep getting pushed to mobile app which I cant download as its too slow

yohanand
Level 1: Cadet

Hi How do we apply to be moved across to the new Mobile upfront plan?  I cant find a way to do this through my services.

Camo3
Level 1: Cadet

I'm not able to check my mobile data usage neither from Telstra App on my phone or My Account page my laptop for at least last three month. The error "There was an error retrieving your details. Please try again later"   

Graham75
Level 1: Cadet

I have a 4GX Hotspot,I have had it since the 2nd of September, and twice in that time, I have had roughly 21 gig of of data disappear twice, firstly 20 gig over a 3 hour period, and secondly 21 gig over  a 7 hour period (while I was asleep). There we ...

AndrewM75
Level 1: Cadet

Hi,I am hoping someone can help here as I am lost for where our data is being used.I activated a new mobile data package about two weeks ago and we have apparently used 85% of 200gb in that time. My system setup is Netgear LB2120 LTE modem set to Bri ...

urscat9
Level 2: Rookie

I am totally confused.  When I checked my account online I found that I am on Telstra Prepaid Complete and a recharge would be needed today, while on the Telstra app on my actual mobile I am still on Prepaid Max and I have another week to recharge.  ...

Liz1a
Level 1: Cadet

Hi. I just received a text message from Telstra as follows............ Get $10/mth bonus credit for 12 mths on a new $55 mth-to-mth plan. That's all well and good for someone who needs the data and is prepared to pay to price, but I never use data on ...

MauMum
Level 1: Cadet

Currently have 3 devices, unable to view data usage for one of the devices always says !Oops..... Please try again later.Changed plans on this number only on 18/06/2020, have not been able to view usage since. Contacted Telstra via chat on app on 17/ ...

japadoggg
Level 1: Cadet

Hello, 

Over last few years my average data usage has been less than 50GB a month.

I recently got a Telstra 4G data sim and in the last 2 days have apparently used 60GB, which is a third of my monthly allowance of 200GB. 

My internet habits remain uncha ...

Chris1955
Level 1: Cadet

My iPad contract (data & device) expired on 6/9/2020.  Today I have tried to upgrade to a new plan, via Telstra app, but it keeps saying I have no service to upgrade.  My old plan was $59/mth for 25gb, plus device.  The new plan I’m trying to upgrade ...

cb78
Level 1: Cadet

Every time i try to check my usage history it tells me something went wrong try again later it has done this for about 4 weeks how do i fix this

jaizels
Level 2: Rookie

So my data usage comes up as something went wrong both on app and on telstra page. I have been told to restart my phone and it will fix this. Can you tell me how restarting my phone will make a change on telstra server? Also to I changed my plan and ...

SagarD
Level 1: Cadet

Hello team,Currently, we are having share data service over multiple devices. How to find previous or past months' data usage. (Historical mobile data usage) 

slowsnake
Level 1: Cadet

Hello folks,Have been reading some posts about prepaid recharges vanishing?Happened twice to me a few years ago, 2 x $20 recharges for my tablet, so data only, after a big investigation by myself I found the culprit!... somehow all my credit went to ...

rainbowsmurfet
Level 1: Cadet

SpoilerHow do i find detailed bills with dates, phone numbers and time?How do i find detailed bills with dates, phone numbers and time?

user00232432
Level 1: Cadet

I made a whatsapp call to international number , I got charged international direct chargesIs there any way to get a response from a real Telstra support other than the brain dead Codi 

Snippetylion
Level 1: Cadet

I compared 4G data downloads between Optus and Telstra over several days. Typically I use around 4 GB/day with Optus, but with Telstra it's around 10 GB/day. Same network and same daily use over several weeks. All I do is change out the sim card in t ...

jdl3
Level 1: Cadet

I want to find out what my monthly usages, month by month so far in 2020

PW56
Level 1: Cadet

How can I check data usage and plan if I don't know my Telstra login details.  My nephew set up the device and I want to check and maybe change the plan but can not access Telstra and there doesn't seem to be a phone number I can call.  I am using a ...

md73gc
Level 1: Cadet

Hi - I have a data only sim and it is inserted into a modem that we use for internet. On my first bill it shows 612 sms sent over a 5 hour period on 16 July? This was not the first day we used this. The sim card has only been in the modem and never i ...

Frannie63
Level 1: Cadet

On 14th August I had over a gig of data on my pocket WiFi and added 2 more. I hardly touched it and the data disappeared. 

HH0003
Level 1: Cadet

I need to know my data usage and it is not displayed 

Cass871
Level 1: Cadet

Hello, how do I view my date usage from up to 12 months ago? Currently, the website/app only allows you to view your date usage from 5 months ago. I tried calling but due to corona outbreak, there is no agents available to chat to, who can look up th ...

GD10
Level 1: Cadet

I have a Telstra ZTE T86 phone. It has a 64GB micro SD. I have only used 18/64GB of the internal storage and 2/64GB of the micro SD. The phone is now telling me I have no internal storage and can't download any apps or pictures. What is wrong?

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