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Data Usage

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jjah123
Level 1: Cadet

Downloaded Android 10 on my phone (google pixel 3) and now i have no mobile data. I have tried: - switching on and off - taking sim card out and putting back in - putting in airplane mode and then out of it. None of these have worked and I still dont ...

Melbamandy
Level 1: Cadet

Hi! Any chance of extending that extra data offer for those under Melbourne COVID restrictions? The earlier offer expired last month and many of us will continue WFH for several months by the looks of things. Thanks!

Murfo
Level 1: Cadet

I live in lock down central (Fitzroy) and had been getting 25Gb extra data on my mobile plan but not anymore and the option to register on the My Telstra app doesn’t seem to be there.  Running latest version of the app.  Early days in my plan but mig ...

mz700
Level 1: Cadet

My online account says:"Speeds capped at 1.5Mbs once data allowance exceeded"The email I get when the data is used up says I am to pay an extra $10 per GB.Last few months have been capped rather than billed extra, and I was very happy about that and ...

MusicMonkey
Level 1: Cadet

I'm highly pissed off and ready to swap from Telstra! I've had this prepaid plan for maybe 2 years now yet recently Telstra with the COVID pandemic have become money hungry theifs. I usually top up $40 a month which gives me 20gb of data which lasts ...

Mary1001
Level 2: Rookie

Hi. I'm trying to activate a sim, but for the past three days I get through the whole process only for the website to advise it is experiencing difficulties. This happens both on my laptop or if I use my mobile.  Anyone having the same problem? 

max1966
Level 2: Rookie

I am on a $50/mth plan allowing 30gb per month shared. I share my data allowance across three other devices. My iPhone, my iPad and my wife's iPhone. The data allowance shown in mytelstra ap is 64mb, not 30Gb which should be my allowance under the pl ...

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

Yoyosamata
Level 1: Cadet

When I signed up for a plan with Telstra I was told after exceeding my data limit I would have unlimited data at a capped speed 1.5mps, since going over I am now receiving texts saying my speed will only cap after using 10 1gig blocks of data at $10 ...

TimRob
Level 1: Cadet

The pre-paid sim I purchased had 25gb for 28 days, it was purchased from Coles with recharges of 8gb with 17gb bonus for the first 3 recharges. My problem is when I activated card my account stated I had 12gb to use not 25, so 13gb missing. Due to tr ...

Mary1001
Level 2: Rookie

Hi. I'm trying to activate a sim, but for the past three days I get through the whole process only for the website to advise it is experiencing difficulties. This happens both on my laptop or if I use my mobile.  Anyone having the same problem? 

max1966
Level 2: Rookie

I am on a $50/mth plan allowing 30gb per month shared. I share my data allowance across three other devices. My iPhone, my iPad and my wife's iPhone. The data allowance shown in mytelstra ap is 64mb, not 30Gb which should be my allowance under the pl ...

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

Gregjo53
Level 2: Rookie

Hi, I have followed all the instructions to try to register for the COVID-19 Extra Data offer. I have logged onto the app and gone to the home page and have clicked on the Covid support logo to try to register a mobile phone for the offer and that ju ...

Richie351
Level 1: Cadet

I can not find the option for the covidv19, 25 gb extra data on he app help please

Candy31
Level 1: Cadet

Iv became aware that I can receive a freedata top up on my plan can u assist iv adding a top up to my accountpls 

Kimbobaleenabob
Level 2: Rookie

I can't find the place to register for additional data that is being offered at the moment. I went into my Telstra acct where is says that I can register - click on link for more info - more info says to go back to my account. https://covidhelp.com.a ...

Coottha
Level 2: Rookie

Hi, I registered for the bonus data for my prepaid service. I recharged $40 on April 15 but my account is not showing the bonus data.Any feedback would be appreciated.

Toomuchit
Level 4: Private Eye

Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated ...

Gandalf2
Level 2: Rookie

If I make Wifi or VoLTE calls on my Samsung S8 (with a Telstra SIM) while connected to a WiFi site (in my case an Optus Home Mobile Broadband Wifi AP), are my calls charged to Optus data or to Telstra call minutes?ThanksPRF

jjah123
Level 1: Cadet

Downloaded Android 10 on my phone (google pixel 3) and now i have no mobile data. I have tried: - switching on and off - taking sim card out and putting back in - putting in airplane mode and then out of it. None of these have worked and I still dont ...

Melbamandy
Level 1: Cadet

Hi! Any chance of extending that extra data offer for those under Melbourne COVID restrictions? The earlier offer expired last month and many of us will continue WFH for several months by the looks of things. Thanks!

mz700
Level 1: Cadet

My online account says:"Speeds capped at 1.5Mbs once data allowance exceeded"The email I get when the data is used up says I am to pay an extra $10 per GB.Last few months have been capped rather than billed extra, and I was very happy about that and ...

MusicMonkey
Level 1: Cadet

I'm highly pissed off and ready to swap from Telstra! I've had this prepaid plan for maybe 2 years now yet recently Telstra with the COVID pandemic have become money hungry theifs. I usually top up $40 a month which gives me 20gb of data which lasts ...

Curtis3
Level 1: Cadet

Hicurrent information is ambiguous. I currently have a Telstra plan, $49 per month for 40gb data or similar and also have it connected to my Apple Watch for extra $5 a month. I want to purchase an iPad cellular and use my phone plan data for the iPad ...

cehart01
Level 3: Gumshoe

On the 17th June I was moved to a larger shared data plan of 30gb. On checking my app for the two phones that are attached to the account Shared service usage is 1.8MB of 60MB used with 7 days left Phone A 0.4GB of 60MB used Phone B 1.4GB of 60MB use ...

anton53
Level 1: Cadet

Data usage does not accurately describe my problem but is the best choice I can determine! I am trying to ascertain calls I have made to a particular number over the past 3 months, including the times and duration of those calls. The recent history o ...

Yvette66
Level 1: Cadet

Hi. I recently moved house and there is no cabling/network to the house (ongoing issue) and so I have signed up for mobile data. I explained this in detail when this was organised, but it appears that the lovely gentleman has cancelled my use of emai ...

heybabe
Level 2: Rookie

I have a data warning set-up on my phone & was surprised it went off, when the 24x7 app says it shouldn't have.The App is showing only 27.7gb of usage, but my OS advises I've actually used 46.01gb.I realise there's a 24hr delay / lag, but when i logg ...

David1959
Level 1: Cadet

I'm a Telstra customer and it shows I'm using data should it be free for the AFL app

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