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Data Usage

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LS2020
Level 1: Cadet

Is Telstra still offering additional data for Melbourne customers due to Covid 19?

Adriana2
Level 1: Cadet

Please do not increase my account by $6 it has only just been increased by $5.i do not need anymore Data. Please contact me by phone instead of automatically making an increased. It is too expensive for my useage

Moose4jenny
Level 1: Cadet

I have wireless internet with 80g, I have used less than 30g and Telstra has slowed my access for exceeding my limit. How do I speak to someone to fix this, tried calling and keep getting pushed to mobile app which I cant download as its too slow

BABS09
Level 1: Cadet

MYACCOUNT shows zero usage. I'm trying to make a judgement as to plans now that NBN is in my area.

yohanand
Level 1: Cadet

Hi How do we apply to be moved across to the new Mobile upfront plan?  I cant find a way to do this through my services.

AGH1
Level 1: Cadet

How do i check my data usage.  I have  prepaid data only 

greedy55
Level 1: Cadet

Currently pay equal amounts fortnightly, so my account is always in credit by a small sum. I would like to continue with my method of payment it works well for me + Telstra has benefit of $$ before due date!

Scott851
Level 2: Rookie

My Mobile data and messaging(sms/mms) are not working. Have reset phone (Samsung s10). Followed all online troubleshooting and have had no luck. It has been a week now with these faults. Telstra support has been terrible... Just been sent in circles ...

Stiffi89
Level 1: Cadet

Hi I can’t get my internet to work on the Above number I’m not sure why.. anyways I need my usage history/ data history for insurance purposes. As soon as possible plz

suze1066
Level 1: Cadet

nbn

How do I simply and easily view my NBN data usage at a glance? I have the 24x7 app, and I can navigate to my nbn data usage via lots of annoying steps, but I can't seem to set it up as a simple, clear, to-the-point widget the way I can with my mobile ...

LS2020
Level 1: Cadet

Is Telstra still offering additional data for Melbourne customers due to Covid 19?

AGH1
Level 1: Cadet

How do i check my data usage.  I have  prepaid data only 

gramel
Level 2: Rookie

I am trying to assess my usage habits before I change plans, I am on ADSL unlimited and for quite some time now I have NOT been able to get usage data, either historical or recent for this account.

I have tried previous suggestions of going to the das ...

max1966
Level 2: Rookie

I am on a $50/mth plan allowing 30gb per month shared. I share my data allowance across three other devices. My iPhone, my iPad and my wife's iPhone. The data allowance shown in mytelstra ap is 64mb, not 30Gb which should be my allowance under the pl ...

d33
Level 2: Rookie

A while ago, I've asked Telstra to turn off my Son's mobile data when he is not connected to Wi Fi.I now need his mobile data enabled even though he is not connected to Wi Fi so I can track his location. I believe it's just a matter of clicking the d ...

TM0
Level 1: Cadet

Has anyone applied for the free extra data for Melbourne users? Can someone guide me how it can be done? The website said it can be done in the App from 14th July but I'm not seeing any link anywhere in the app. Found some sites telling it should be ...

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

Mary1001
Level 2: Rookie

Hi. I'm trying to activate a sim, but for the past three days I get through the whole process only for the website to advise it is experiencing difficulties. This happens both on my laptop or if I use my mobile.  Anyone having the same problem? 

Gregjo53
Level 2: Rookie

Hi, I have followed all the instructions to try to register for the COVID-19 Extra Data offer. I have logged onto the app and gone to the home page and have clicked on the Covid support logo to try to register a mobile phone for the offer and that ju ...

Richie351
Level 1: Cadet

I can not find the option for the covidv19, 25 gb extra data on he app help please

Moose4jenny
Level 1: Cadet

I have wireless internet with 80g, I have used less than 30g and Telstra has slowed my access for exceeding my limit. How do I speak to someone to fix this, tried calling and keep getting pushed to mobile app which I cant download as its too slow

yohanand
Level 1: Cadet

Hi How do we apply to be moved across to the new Mobile upfront plan?  I cant find a way to do this through my services.

Camo3
Level 1: Cadet

I'm not able to check my mobile data usage neither from Telstra App on my phone or My Account page my laptop for at least last three month. The error "There was an error retrieving your details. Please try again later"   

Graham75
Level 1: Cadet

I have a 4GX Hotspot,I have had it since the 2nd of September, and twice in that time, I have had roughly 21 gig of of data disappear twice, firstly 20 gig over a 3 hour period, and secondly 21 gig over  a 7 hour period (while I was asleep). There we ...

AndrewM75
Level 1: Cadet

Hi,I am hoping someone can help here as I am lost for where our data is being used.I activated a new mobile data package about two weeks ago and we have apparently used 85% of 200gb in that time. My system setup is Netgear LB2120 LTE modem set to Bri ...

urscat9
Level 2: Rookie

I am totally confused.  When I checked my account online I found that I am on Telstra Prepaid Complete and a recharge would be needed today, while on the Telstra app on my actual mobile I am still on Prepaid Max and I have another week to recharge.  ...

Liz1a
Level 1: Cadet

Hi. I just received a text message from Telstra as follows............ Get $10/mth bonus credit for 12 mths on a new $55 mth-to-mth plan. That's all well and good for someone who needs the data and is prepared to pay to price, but I never use data on ...

MauMum
Level 1: Cadet

Currently have 3 devices, unable to view data usage for one of the devices always says !Oops..... Please try again later.Changed plans on this number only on 18/06/2020, have not been able to view usage since. Contacted Telstra via chat on app on 17/ ...

japadoggg
Level 1: Cadet

Hello, 

Over last few years my average data usage has been less than 50GB a month.

I recently got a Telstra 4G data sim and in the last 2 days have apparently used 60GB, which is a third of my monthly allowance of 200GB. 

My internet habits remain uncha ...

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