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Melton1
Level 4: Private Eye

A followup, with details since original post archived.
Back in October 2021, I wondered if Telstra was going to offer breakdown of data usage by device for devices that are part of a data-sharing account (data sharing having being reinstituted by Tels ...

Loveandhate
Level 1: Cadet

Hi all, I am currently on the waiting list for the 5G Home internet modem and service. I am getting by with 2 x 400Gb 5G plan to cover our data usage each month. Any whispers of if and when they might be offering unlimited 5G data? Thank you!  

Seth85
Level 1: Cadet

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Loveandhate
Level 1: Cadet

Hi all,I've currently got the Telstra 5G WiFi Pro modem and am on a Large data plan that gives me 400Gb for $85 a month. 13 months into the 24 to pay off the device. We keep running out of data. We are using our phone data as backup.  I have just org ...

ZapbuzZ
Level 4: Private Eye

I switched my prepaid plan and i got a carrier message saying my data didnt rollover successfully.The dissapointment when I reached for the internet button that i was told i be receiving 20 gb free data for the trouble and it never arrived.It was a t ...

GranMar
Level 1: Cadet

Hi, I wonder if someone can solve this riddle for us.Yesterday we purchased a recharge for $100 x 2 and using vouchers we recharged our phones.This was the first time for us as we recently changed telcos to Telstra.The email says each phone now has 3 ...

JB1620
Level 1: Cadet

I am looking for a page in the app (both My.telstra.com.au and also my iphone My Telstra app) where I can see how much data I have been using each day.  Do you know if that info is provided and how to find it?

theonlyjonjon
Level 1: Cadet

I’ve recently moved from Optus to Telstra and have the nighthawk m5 which is for 5g mobile broadband. For the first 3 months we’ve consumed our combined 580g data by the 3rd week?! Seems excessive as we never reached the 500g for Optus in the full mo ...

Les50
Level 1: Cadet

Recently have noticed that each time I use the Qld Checkin App I'm using almost 29MB of data, which is taking me over my monthly data allowance.I have uninstalled and reinstalled the app to no effect.I have a Samsung Galaxy J2 Pro.My spouse has a Sam ...

AndoP
Level 1: Cadet

can I get calls on my data as well now ?  

bearded2
Level 1: Cadet

Have Samsung mobile with a Telstra Plan of 60GB per month. Mobile is tethered to a computer running Windows 10. Telstra messaged me at 17:30 that half of my monthly allowance has been reached (30GB) within 12 days into the current month. One hour 9 m ...

Minnow
Level 4: Private Eye

Has anybody ever had any success in getting a problem solved online using the MyTelstra chat function?? It appears that customers are encouraged to use MyTelstra to solve problems as no-one in Telstra appears to want to be in contact by phone. Earlie ...

Melton1
Level 4: Private Eye

All my 3 post paid devices have recently been switched to Upfront plans (with more data). Two are sharing data (one phone and a USB modem) and the third, a phone, isn't.  Only current total data usage for the month appears to be available for each de ...

Bertie26
Level 1: Cadet

Have recently noticed my Telstra prepaid mobile has been using a huge amount of data. This only appears to have started around 3 weeks ago.As the phone is only used for text, phone calls and the Qld COVID check in app, it was easy to find that it was ...

Ernieathome
Level 1: Cadet

I have received a text message saying that my Call balance has been used up, and to recharge by visiting https://tel.st/cruv  or at https//tel.st/recharge. My Telstra account shows that I have several hundreds of minutes remaining. Are these genuine ...

schembri742
Level 1: Cadet

Hi,I have a Sagemcon F@st 5355 gateway modem in the bedroom. The wifi range is bad, once we leave the bedroom. I have one TP-Link 300Mbps Universal Wi-Fi Range Extender to get internet out in the rest of the house. Using this extender the 5g is redun ...

user3434
Level 1: Cadet

I have used my 180gb data for the month and have 4 days remaining. how do I purchase a top-up? I am certain when I signed up for my plan they said that I could top up my data if I reached my cap.

Jess120
Level 1: Cadet

How do I turn off data usage notifications via sms??

KimAnne1969
Level 1: Cadet

How do I find out the amount of data used in previous months?

rsm77
Level 1: Cadet

I have a netgear 4gx advanced 3 not showing data usage for some time. Had the same problem a fair while back and was fixed by an update from telstra. Is anyone having the same problem or do you know of a fix. I have tried telstra with no luck, tried ...

fire_555
Level 1: Cadet

Hi, just wondering if Apple music is data free on business mobile broadband plans like it is on the consumer plans. Thanks

mikeara
Level 2: Rookie

I have a Lenovo X1 Carbon that has a 5G Modem built in, with an eSIM. I have tried going onto the "Mobile Plans" app in Windows 10 and it keeps either loading a blank page or just a page with some SIM details and some other circles across the top.Doe ...

ZapbuzZ
Level 4: Private Eye

 I had direct debit set up and even though I have the money ready for automatic payment it doesn't go through and so I have to now either pay bpay or get credit fees

PP-B
Level 2: Rookie

Have a vodafone account and Sim. I have just added a Telstra e-Sim to my iPhone as a 2nd mobile account which I need when I am in an Area where there is only Telstra coverage. I am able to use data without any issues but cannot make calls. When I dia ...

Leadee
Level 1: Cadet

I've got mobile broadband using the 4gx hotspot device and sim, I can't have NBN here as there's no phone line so this is my only option.  I share the net with someone else, we have our pc's, phones, tablets, tv all connected on it. We upped the data ...

Loveandhate
Level 1: Cadet

Hi all, I am currently on the waiting list for the 5G Home internet modem and service. I am getting by with 2 x 400Gb 5G plan to cover our data usage each month. Any whispers of if and when they might be offering unlimited 5G data? Thank you!  

Loveandhate
Level 1: Cadet

Hi all,I've currently got the Telstra 5G WiFi Pro modem and am on a Large data plan that gives me 400Gb for $85 a month. 13 months into the 24 to pay off the device. We keep running out of data. We are using our phone data as backup.  I have just org ...

JB1620
Level 1: Cadet

I am looking for a page in the app (both My.telstra.com.au and also my iphone My Telstra app) where I can see how much data I have been using each day.  Do you know if that info is provided and how to find it?

mikeara
Level 2: Rookie

I have a Lenovo X1 Carbon that has a 5G Modem built in, with an eSIM. I have tried going onto the "Mobile Plans" app in Windows 10 and it keeps either loading a blank page or just a page with some SIM details and some other circles across the top.Doe ...

chriso5
Level 2: Rookie

can data sharing on mobile internet be shared with your mobile phone

Jill501
Level 2: Rookie

I need help I had 63GB in data bank and now it's all gone 梁 I checked the balance on Thirsday.Today is friday iv rang and got the run around

Kathy99
Level 1: Cadet

How do I top up data - after following all the directions there is no link after clicking on the top up data hyperlink - I have spent 3 hour on waiting on the phone with "telstra support" without any answer - is it best to go into a telstra shop to h ...

Ready1958
Level 1: Cadet

I have just topped up my mobile broadband mobile number with $ 300.00 180 GB. 12 April morning. I can only see that my total GB on the mobile broadband is 84.73 GB. 366 days remaining. can you please let me know what happened to the rest of the 180 G ...

Cs17
Level 2: Rookie

My mobile is on an out of contract mobile plan small.  I don’t use the data on my mobile, so I hotspot the mobile so I can use the data on my iPad which is also on an old tablet plan not yet out of contract.  If the mobile plan is changed to an upfro ...

avachat96
Level 1: Cadet

Hi would be nice for a board regarding old data plans being migrated to Telstra new mobile data plans. Two of my old plans have been migrated to the new Telstra mobile broadband plans and if I'm missing something let me know. I am sure I was promised ...

KayHaitch
Level 1: Cadet

A few years ago, Telstra had data sharing. That allowed us to put all of our devices’ allowances into one “bucket”. Then each device could draw from the same “bucket.”As noted elsewhere, data sharing was discontinued a few years ago. However, the sam ...

LS2020
Level 1: Cadet

Is Telstra still offering additional data for Melbourne customers due to Covid 19?

AGH1
Level 1: Cadet

How do i check my data usage.  I have  prepaid data only 

gramel
Level 3: Gumshoe

I am trying to assess my usage habits before I change plans, I am on ADSL unlimited and for quite some time now I have NOT been able to get usage data, either historical or recent for this account.

I have tried previous suggestions of going to the das ...

max1966
Level 2: Rookie

I am on a $50/mth plan allowing 30gb per month shared. I share my data allowance across three other devices. My iPhone, my iPad and my wife's iPhone. The data allowance shown in mytelstra ap is 64mb, not 30Gb which should be my allowance under the pl ...

d33
Level 2: Rookie

A while ago, I've asked Telstra to turn off my Son's mobile data when he is not connected to Wi Fi.I now need his mobile data enabled even though he is not connected to Wi Fi so I can track his location. I believe it's just a matter of clicking the d ...

TM0
Level 1: Cadet

Has anyone applied for the free extra data for Melbourne users? Can someone guide me how it can be done? The website said it can be done in the App from 14th July but I'm not seeing any link anywhere in the app. Found some sites telling it should be ...

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

Mary1001
Level 2: Rookie

Hi. I'm trying to activate a sim, but for the past three days I get through the whole process only for the website to advise it is experiencing difficulties. This happens both on my laptop or if I use my mobile.  Anyone having the same problem? 

Gregjo53
Level 2: Rookie

Hi, I have followed all the instructions to try to register for the COVID-19 Extra Data offer. I have logged onto the app and gone to the home page and have clicked on the Covid support logo to try to register a mobile phone for the offer and that ju ...

Richie351
Level 1: Cadet

I can not find the option for the covidv19, 25 gb extra data on he app help please

Candy31
Level 1: Cadet

Iv became aware that I can receive a freedata top up on my plan can u assist iv adding a top up to my accountpls 

Kimbobaleenabob
Level 2: Rookie

I can't find the place to register for additional data that is being offered at the moment. I went into my Telstra acct where is says that I can register - click on link for more info - more info says to go back to my account. https://covidhelp.com.a ...

Coottha
Level 2: Rookie

Hi, I registered for the bonus data for my prepaid service. I recharged $40 on April 15 but my account is not showing the bonus data.Any feedback would be appreciated.

Toomuchit
Level 4: Private Eye

Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated ...

Minnow
Level 4: Private Eye

Has anybody ever had any success in getting a problem solved online using the MyTelstra chat function?? It appears that customers are encouraged to use MyTelstra to solve problems as no-one in Telstra appears to want to be in contact by phone. Earlie ...

noahvan19
Level 1: Cadet

please can someone tell me in plane English how to access my $300 + credit on my dongle account. 

CBBC
Level 1: Cadet

My bill itemises the date, time and place for internet sessions but there are a few that don’t look right, unless my son borrowed my phone and took it somewhere!  If anyone can explain how that works that would be great.Thanks

Keithbrad
Level 1: Cadet

I was told today at about 1630 hrs by a Tesltra staff member that data sharing has already been scrapped for personal accounts and they are also scrapping it for corporate accounts in the next few months. Is this true. If so I can assume that Telstra ...

Caringbah
Level 1: Cadet

I was using auto recharge for pr paid mobiles but when our new credit card arrived our old auto recharge was cancelled, now I find I cant set it up again, the pull down menu and buttons dont work in the window so how do I set up auto re charge again, ...

KatieSultana
Level 1: Cadet

Hi,so in the app it says my bill has been paid & I called Telstra, the automated voice says I don’t have anything owing either. However, I’m unable to use my data or text. Also when I call it tells me to contact my provider? I try contacting them but ...

Moose4jenny
Level 1: Cadet

I have wireless internet with 80g, I have used less than 30g and Telstra has slowed my access for exceeding my limit. How do I speak to someone to fix this, tried calling and keep getting pushed to mobile app which I cant download as its too slow

Camo3
Level 1: Cadet

I'm not able to check my mobile data usage neither from Telstra App on my phone or My Account page my laptop for at least last three month. The error "There was an error retrieving your details. Please try again later"   

Graham75
Level 1: Cadet

I have a 4GX Hotspot,I have had it since the 2nd of September, and twice in that time, I have had roughly 21 gig of of data disappear twice, firstly 20 gig over a 3 hour period, and secondly 21 gig over  a 7 hour period (while I was asleep). There we ...

AndrewM75
Level 1: Cadet

Hi,I am hoping someone can help here as I am lost for where our data is being used.I activated a new mobile data package about two weeks ago and we have apparently used 85% of 200gb in that time. My system setup is Netgear LB2120 LTE modem set to Bri ...

urscat9
Level 2: Rookie

I am totally confused.  When I checked my account online I found that I am on Telstra Prepaid Complete and a recharge would be needed today, while on the Telstra app on my actual mobile I am still on Prepaid Max and I have another week to recharge.  ...

Liz1a
Level 1: Cadet

Hi. I just received a text message from Telstra as follows............ Get $10/mth bonus credit for 12 mths on a new $55 mth-to-mth plan. That's all well and good for someone who needs the data and is prepared to pay to price, but I never use data on ...

MauMum
Level 1: Cadet

Currently have 3 devices, unable to view data usage for one of the devices always says !Oops..... Please try again later.Changed plans on this number only on 18/06/2020, have not been able to view usage since. Contacted Telstra via chat on app on 17/ ...

japadoggg
Level 1: Cadet

Hello, 

Over last few years my average data usage has been less than 50GB a month.

I recently got a Telstra 4G data sim and in the last 2 days have apparently used 60GB, which is a third of my monthly allowance of 200GB. 

My internet habits remain uncha ...

Chris1955
Level 1: Cadet

My iPad contract (data & device) expired on 6/9/2020.  Today I have tried to upgrade to a new plan, via Telstra app, but it keeps saying I have no service to upgrade.  My old plan was $59/mth for 25gb, plus device.  The new plan I’m trying to upgrade ...

cb78
Level 1: Cadet

Every time i try to check my usage history it tells me something went wrong try again later it has done this for about 4 weeks how do i fix this

jaizels
Level 3: Gumshoe

So my data usage comes up as something went wrong both on app and on telstra page. I have been told to restart my phone and it will fix this. Can you tell me how restarting my phone will make a change on telstra server? Also to I changed my plan and ...

SagarD
Level 1: Cadet

Hello team,Currently, we are having share data service over multiple devices. How to find previous or past months' data usage. (Historical mobile data usage) 

slowsnake
Level 1: Cadet

Hello folks,Have been reading some posts about prepaid recharges vanishing?Happened twice to me a few years ago, 2 x $20 recharges for my tablet, so data only, after a big investigation by myself I found the culprit!... somehow all my credit went to ...

rainbowsmurfet
Level 1: Cadet

SpoilerHow do i find detailed bills with dates, phone numbers and time?How do i find detailed bills with dates, phone numbers and time?

user00232432
Level 1: Cadet

I made a whatsapp call to international number , I got charged international direct chargesIs there any way to get a response from a real Telstra support other than the brain dead Codi 

Snippetylion
Level 1: Cadet

I compared 4G data downloads between Optus and Telstra over several days. Typically I use around 4 GB/day with Optus, but with Telstra it's around 10 GB/day. Same network and same daily use over several weeks. All I do is change out the sim card in t ...

jdl3
Level 1: Cadet

I want to find out what my monthly usages, month by month so far in 2020

PW56
Level 1: Cadet

How can I check data usage and plan if I don't know my Telstra login details.  My nephew set up the device and I want to check and maybe change the plan but can not access Telstra and there doesn't seem to be a phone number I can call.  I am using a ...

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