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Data Usage

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HH0003
Level 1: Cadet

I need to know my data usage and it is not displayed 

Cass871
Level 1: Cadet

Hello, how do I view my date usage from up to 12 months ago? Currently, the website/app only allows you to view your date usage from 5 months ago. I tried calling but due to corona outbreak, there is no agents available to chat to, who can look up th ...

JoeF2000
Level 2: Rookie

Hi, Just wondering if you can help me register for extra mobile data.  the below link no longer works with error message: "Form unresponsive"Apologies, the form is currently unresponsive. Please try again shortly.https://say.telstra.com.au/customer/g ...

Yoyosamata
Level 1: Cadet

When I signed up for a plan with Telstra I was told after exceeding my data limit I would have unlimited data at a capped speed 1.5mps, since going over I am now receiving texts saying my speed will only cap after using 10 1gig blocks of data at $10 ...

GD10
Level 1: Cadet

I have a Telstra ZTE T86 phone. It has a 64GB micro SD. I have only used 18/64GB of the internal storage and 2/64GB of the micro SD. The phone is now telling me I have no internal storage and can't download any apps or pictures. What is wrong?

Clayton6
Level 1: Cadet

How to I get my iPad to just use my internet allowance and not consume the shared data allowance between my phone and the iPad?

wt555
Level 1: Cadet

I have an NBN connection and the data usage and bills have not been recieved since April.  The Telsta app is useless at allowing me to query this.  Messager never connects and the automated app responses are useless.

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

terry_kinscher
Level 1: Cadet

Is talk time classified as data used?
If I download data over Wireless on my computer counted as data against my mobile or against my computer limit?Thanks in advance
Terry

Deb80
Level 1: Cadet

How do I upgrade my data for my phone...kids now having to use it as a hotspot!Thanks

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

Mary1001
Level 2: Rookie

Hi. I'm trying to activate a sim, but for the past three days I get through the whole process only for the website to advise it is experiencing difficulties. This happens both on my laptop or if I use my mobile.  Anyone having the same problem? 

max1966
Level 2: Rookie

I am on a $50/mth plan allowing 30gb per month shared. I share my data allowance across three other devices. My iPhone, my iPad and my wife's iPhone. The data allowance shown in mytelstra ap is 64mb, not 30Gb which should be my allowance under the pl ...

Gregjo53
Level 2: Rookie

Hi, I have followed all the instructions to try to register for the COVID-19 Extra Data offer. I have logged onto the app and gone to the home page and have clicked on the Covid support logo to try to register a mobile phone for the offer and that ju ...

Richie351
Level 1: Cadet

I can not find the option for the covidv19, 25 gb extra data on he app help please

Candy31
Level 1: Cadet

Iv became aware that I can receive a freedata top up on my plan can u assist iv adding a top up to my accountpls 

Kimbobaleenabob
Level 2: Rookie

I can't find the place to register for additional data that is being offered at the moment. I went into my Telstra acct where is says that I can register - click on link for more info - more info says to go back to my account. https://covidhelp.com.a ...

Coottha
Level 2: Rookie

Hi, I registered for the bonus data for my prepaid service. I recharged $40 on April 15 but my account is not showing the bonus data.Any feedback would be appreciated.

Toomuchit
Level 4: Private Eye

Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated ...

Gandalf2
Level 2: Rookie

If I make Wifi or VoLTE calls on my Samsung S8 (with a Telstra SIM) while connected to a WiFi site (in my case an Optus Home Mobile Broadband Wifi AP), are my calls charged to Optus data or to Telstra call minutes?ThanksPRF

HH0003
Level 1: Cadet

I need to know my data usage and it is not displayed 

Cass871
Level 1: Cadet

Hello, how do I view my date usage from up to 12 months ago? Currently, the website/app only allows you to view your date usage from 5 months ago. I tried calling but due to corona outbreak, there is no agents available to chat to, who can look up th ...

GD10
Level 1: Cadet

I have a Telstra ZTE T86 phone. It has a 64GB micro SD. I have only used 18/64GB of the internal storage and 2/64GB of the micro SD. The phone is now telling me I have no internal storage and can't download any apps or pictures. What is wrong?

Deb80
Level 1: Cadet

How do I upgrade my data for my phone...kids now having to use it as a hotspot!Thanks

ellora
Level 1: Cadet

is 25gig free data still available 

Triso86
Level 2: Rookie

Hi I’m wondering if I stream radio through my Apple Music does it use data? I know I can stream and play music from the applelibrary such as albums and songs however if I listen to a radio station such as triple m Melbourne or triple m 90s which is a ...

mctelstra
Level 1: Cadet

I received the extra data but it's due to expire and I still have 100gb left, can it be rolled over? I have 1 day left. Thanks in advance

Danielx64
Level 2: Rookie

Hey Telstra! I was just reading about what Optus is doing for their mobile users (https://www.zdnet.com/article/optus-hands-unlimited-data-for-24-hours-to-customers-who-pay-au5/), are you going to offer the same for us? Thank you

Simswife
Level 1: Cadet

How can I tell who is logged onto my dongle & what the data has been used for? I suspect someone else is logged into my dongle

DesCustard
Level 1: Cadet

Telstra changed my prepaid data plan without letting me see or agree to the T&C's. My data expired before they answered my complaint. Now I have no data. I have lodged a complaint and heard nothing. They have processes in place so that I cannot talk ...

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