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Jerrin
Level 1: Cadet

I recharged 5 days back. I used to receive additional 10gb with the already given 10gb for the 30$ recharge. Now first thing I have only received the 10gb and I think Telstra should have some offer for international students during this covid crisis. ...

mallinss
Level 6: Bloodhound

Hello All,I have an interesting issue that's arisen since my last bonus 25GB Covid Data was added to my business services (2 x Mobile Broadband and 2 x Mobile Phones). I have had two previous allocations added to my data pool, each time a 100GB bonus ...

TMhome
Level 1: Cadet

I have logged into My App but I cannot find f where to register for the extra 25gb convid19 offer for post paid mobile

rigbyone
Level 1: Cadet

Can anyone help me? I have a Samsung Tablet. I use Samsung email. When typing outgoing messages, I am told i can't go beyond 452 characters. Samsung tells me this is probably because my internet provider, which is Telstra has perhaps set a data limit ...

Tayweyu
Level 1: Cadet

Paid for 8GB got 24.991. Unusual experience but have lost that amount through not recharging before expiry several times.Presuming this is some sort of Telstra courtesy gesture but if not please say so someone as I don't want any sort of racquet gift ...

PostPaidMobile
Level 2: Rookie

Just enquiring if the extra 25gig data for post paid mobile Telstra customers is unlimited/ that is, Ive had two rounds of the extra 25gig already and am asking if I will continue to receive further free extra 25gig data lots up until 30 June? This i ...

Clover2019
Level 2: Rookie

Received new phone with sim have put in phone and its been over 3hrs and still sos only

Chief2
Level 1: Cadet

Plan data allowance wrong on Telstra apps. Shows  25GB.
Medium plan data allowance txt. to mobile saying 60 GB. correct after signing up.Virtual help on app, no answer.
Telstra Shop not sure, said to weight and see !Hope I don’t get slowed down after 2 ...

WallyWally1
Level 2: Rookie

 Where on Telstra 24x7 do I need to go to register for the free extra data due to COVID-19.  I'm logged in but cant see where to activate it

Richie351
Level 1: Cadet

I can not find the option for the covidv19, 25 gb extra data on he app help please

Candy31
Level 1: Cadet

Iv became aware that I can receive a freedata top up on my plan can u assist iv adding a top up to my accountpls 

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

Gregjo53
Level 2: Rookie

Hi, I have followed all the instructions to try to register for the COVID-19 Extra Data offer. I have logged onto the app and gone to the home page and have clicked on the Covid support logo to try to register a mobile phone for the offer and that ju ...

Kimbobaleenabob
Level 2: Rookie

I can't find the place to register for additional data that is being offered at the moment. I went into my Telstra acct where is says that I can register - click on link for more info - more info says to go back to my account. https://covidhelp.com.a ...

Coottha
Level 2: Rookie

Hi, I registered for the bonus data for my prepaid service. I recharged $40 on April 15 but my account is not showing the bonus data.Any feedback would be appreciated.

Toomuchit
Level 4: Private Eye

Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated ...

Gandalf2
Level 2: Rookie

If I make Wifi or VoLTE calls on my Samsung S8 (with a Telstra SIM) while connected to a WiFi site (in my case an Optus Home Mobile Broadband Wifi AP), are my calls charged to Optus data or to Telstra call minutes?ThanksPRF

EricinCoolum
Level 2: Rookie

Hi All I have a Postpaid Data Only Sim installed permanently in a router. How can I check data usage as it can't receive sms messages? Thanks

pamelaandgarry
Level 3: Gumshoe

There is a message showing "There was an error retrieving your details . Please try again later" , but it never works.

mallinss
Level 6: Bloodhound

Hello All,I have an interesting issue that's arisen since my last bonus 25GB Covid Data was added to my business services (2 x Mobile Broadband and 2 x Mobile Phones). I have had two previous allocations added to my data pool, each time a 100GB bonus ...

Tayweyu
Level 1: Cadet

Paid for 8GB got 24.991. Unusual experience but have lost that amount through not recharging before expiry several times.Presuming this is some sort of Telstra courtesy gesture but if not please say so someone as I don't want any sort of racquet gift ...

Chief2
Level 1: Cadet

Plan data allowance wrong on Telstra apps. Shows  25GB.
Medium plan data allowance txt. to mobile saying 60 GB. correct after signing up.Virtual help on app, no answer.
Telstra Shop not sure, said to weight and see !Hope I don’t get slowed down after 2 ...

sweething67
Level 2: Rookie

Hi i am on the simplicity plan and have been for years.. i dont get much data and i have tried to  get the extra 25g on the telstra app, but i get nothing.. I have LG  Q6 phone.   I have a account joined together with Internet and Home phone.  Does a ...

bn4
Level 1: Cadet

I bought a $30 Recharge for my mobile phone from the Telstra Online Shop on the 22 May 2020 it was debited to my bank account on the 23 May, but as of today 26 May has not been credited to my phone, how do I get this fixed, spoke to Telstra support n ...

Rachael2390
Level 1: Cadet

I have applied for the Covid-19 extra 25gb of data previously. This month it did not automatically reapply like it has in the past. So I registered again, waited the 48 hours and it has not been applied to my account! Am I doing something wrong? Any ...

Crico
Level 1: Cadet

I am having serious issues re using my allowance in a very short time frame since I installed HTC Hub on new plan Telstra business support is useless and cannot help me identify what is using up my download capacity Has anyone installed any apps whic ...

YY56
Level 1: Cadet

Hi,I am being charged data usage pay as you go, I can’t speak to anyone about this and get fobbed off when I submit a query on my bill. This happened two months in a row now over $200 in total. How can I get some assistance 

RobP64
Level 1: Cadet

Prepaid mobile paid for online, no confirmation email

Brookiemarie
Level 1: Cadet

ive registered to receive covid-19 extra data an I had not yet received any

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