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Qmis
Level 1: Cadet

When using the My Telstra app, I don’t have the option under Services to select select Manage select Telstra Mobile Protect &choose the mobile service I’d like to manage & setup restrictions on. Refer - https://www.telstra.com.au/support/mobiles-devi ...

Skye19
Level 2: Rookie

I've been trying to buy a pre-paid mobile plus pack several times for 2 days and after confirmation of purchase, it's not loading onto my phone nor does my credit balance change. Doesn't seem to work from my Telstra App nor computer desktop.  Tried t ...

PeterBoag
Level 1: Cadet

Sudden unexplained sever drop in internet speeds and performance every speed test comes back to almost 1/10th of what im supposed to be getting and I've already done all the basic self fixes.

JesusH
Level 2: Rookie

Using a Telstra 4G service in Alstonville NSW to make and receive calls over a SIP based PABX. Last 5 weeks it has been woeful - calls dropping out, bad voice quality, calls not even making it through. Outages map says no interruptions in our area, b ...

Thomas707-9
Level 2: Rookie

My phone no.

PCTD
Level 1: Cadet

Why can't I access usage history on mobile app or on the web

Thomas707-9
Level 2: Rookie

Need update for my mobile account Thank-you

jfrey
Level 1: Cadet

Hello Telstra, Back in mid November I tried to download my call history for the past 2 years to provide supporting evidence for a Spousal Visa application. After failing to find the data I needed I contacted Telstra and followed their phone menu as a ...

CaptainVenilia
Level 2: Rookie

First let me start by congratulating you, Telstra, for surpassing in every single way I could imagine just how poor customer service can get. I have just wasted hours of my valuable time trying to find a way to speak to an actual person and have fail ...

CBBC
Level 1: Cadet

My bill itemises the date, time and place for internet sessions but there are a few that don’t look right, unless my son borrowed my phone and took it somewhere!  If anyone can explain how that works that would be great.Thanks

7yarra
Level 2: Rookie

Hi I am using iPhone 6 on $39 cap staff plan.Can anyone advise whether I'd be able to buy one of this data plan (Large) to use on that phone?$75 for 200 GB data planhttps://www.telstra.com.au/help/critical-information-summaries/personal/mobile-broadb ...

matticus
Level 1: Cadet

Hi there, My husband has an iPhone and Apple Watch; he has a Telstra One Number set up to share data and calls between the two. I'm looking at getting him an iPad and I'm unsure of the options to share data if I get the cellular - is it possible to a ...

yohanand
Level 1: Cadet

Hi How do we apply to be moved across to the new Mobile upfront plan?  I cant find a way to do this through my services.

KayHaitch
Level 1: Cadet

A few years ago, Telstra had data sharing. That allowed us to put all of our devices’ allowances into one “bucket”. Then each device could draw from the same “bucket.”As noted elsewhere, data sharing was discontinued a few years ago. However, the sam ...

davewane
Level 1: Cadet

Hello,I am interested in the cheapest option to supply the internet for my security cam base station.This will be the only use for the device. 

Keithbrad
Level 1: Cadet

I was told today at about 1630 hrs by a Tesltra staff member that data sharing has already been scrapped for personal accounts and they are also scrapping it for corporate accounts in the next few months. Is this true. If so I can assume that Telstra ...

Trevorw1
Level 1: Cadet

Telstra are automatically canceling my data share and automatically changing me to a higher paid plan with no option to stop or cancel.
The rudest way to look after customers ever.How can telstra think that this is a good way to look after customers.Y ...

trewdesarytdert
Level 1: Cadet

I just switched to Telstra from Optus and my usage has apparently doubled since making the switch.My usage habits have not changed yet Telstra reports double what I actually use.
I have Glasswire loaded to keep track of my data usage and it reports 9. ...

cathy64
Level 4: Private Eye

I saw previous posts (like in 2017) re consumers can't disable the automatic $10 telstra charge for exceeding monthly data allowance? This behaviour of ''robbing'' customers of extra $$ is unfair. 3 years later, has anything changed? Can anyone do an ...

Poddy80
Level 1: Cadet

Hi

Hi just wondering if I could get some top up data plz 

IrishRadioman
Level 1: Cadet

My normal data is working fine, but my WhatsApp mobile data keeps turning itself off. Does Telstra have any limits on data usage for specific apps only?

Pokiemad01
Level 1: Cadet

It looks like I'm using more data than I am

Pollux
Level 1: Cadet

After activating the Soft SIM on an iPhone, does Telstra still allows the original physical SIM to remain active and be used in a different devices, e.g. iPad, so that both the iPhone and iPad can share the data of that mobile account?  

Caringbah
Level 1: Cadet

I was using auto recharge for pr paid mobiles but when our new credit card arrived our old auto recharge was cancelled, now I find I cant set it up again, the pull down menu and buttons dont work in the window so how do I set up auto re charge again, ...

KayHaitch
Level 1: Cadet

A few years ago, Telstra had data sharing. That allowed us to put all of our devices’ allowances into one “bucket”. Then each device could draw from the same “bucket.”As noted elsewhere, data sharing was discontinued a few years ago. However, the sam ...

LS2020
Level 1: Cadet

Is Telstra still offering additional data for Melbourne customers due to Covid 19?

AGH1
Level 1: Cadet

How do i check my data usage.  I have  prepaid data only 

gramel
Level 3: Gumshoe

I am trying to assess my usage habits before I change plans, I am on ADSL unlimited and for quite some time now I have NOT been able to get usage data, either historical or recent for this account.

I have tried previous suggestions of going to the das ...

max1966
Level 2: Rookie

I am on a $50/mth plan allowing 30gb per month shared. I share my data allowance across three other devices. My iPhone, my iPad and my wife's iPhone. The data allowance shown in mytelstra ap is 64mb, not 30Gb which should be my allowance under the pl ...

d33
Level 2: Rookie

A while ago, I've asked Telstra to turn off my Son's mobile data when he is not connected to Wi Fi.I now need his mobile data enabled even though he is not connected to Wi Fi so I can track his location. I believe it's just a matter of clicking the d ...

TM0
Level 1: Cadet

Has anyone applied for the free extra data for Melbourne users? Can someone guide me how it can be done? The website said it can be done in the App from 14th July but I'm not seeing any link anywhere in the app. Found some sites telling it should be ...

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

Mary1001
Level 2: Rookie

Hi. I'm trying to activate a sim, but for the past three days I get through the whole process only for the website to advise it is experiencing difficulties. This happens both on my laptop or if I use my mobile.  Anyone having the same problem? 

Gregjo53
Level 2: Rookie

Hi, I have followed all the instructions to try to register for the COVID-19 Extra Data offer. I have logged onto the app and gone to the home page and have clicked on the Covid support logo to try to register a mobile phone for the offer and that ju ...

Richie351
Level 1: Cadet

I can not find the option for the covidv19, 25 gb extra data on he app help please

Candy31
Level 1: Cadet

Iv became aware that I can receive a freedata top up on my plan can u assist iv adding a top up to my accountpls 

Kimbobaleenabob
Level 2: Rookie

I can't find the place to register for additional data that is being offered at the moment. I went into my Telstra acct where is says that I can register - click on link for more info - more info says to go back to my account. https://covidhelp.com.a ...

Coottha
Level 2: Rookie

Hi, I registered for the bonus data for my prepaid service. I recharged $40 on April 15 but my account is not showing the bonus data.Any feedback would be appreciated.

Toomuchit
Level 4: Private Eye

Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated ...

Gandalf2
Level 2: Rookie

If I make Wifi or VoLTE calls on my Samsung S8 (with a Telstra SIM) while connected to a WiFi site (in my case an Optus Home Mobile Broadband Wifi AP), are my calls charged to Optus data or to Telstra call minutes?ThanksPRF

EricinCoolum
Level 2: Rookie

Hi All I have a Postpaid Data Only Sim installed permanently in a router. How can I check data usage as it can't receive sms messages? Thanks

pamelaandgarry
Level 3: Gumshoe

There is a message showing "There was an error retrieving your details . Please try again later" , but it never works.

Susieday
Level 3: Gumshoe
WFM18
Level 1: Cadet

Hi, does anybody know how to register for the extra 25GB of data that telstra is currently offering?

Leesha18
Level 1: Cadet

I was wondering if it is possible to recharge my prepaid mobile with my Telstra Reward points?.. If so how do I do it??

ScreenName10101
Level 1: Cadet

Hi  since the beginning of this month we have experienced connection issues to ROBLOX, Discord, fortnite and a few other games when attempting to play online via WiFi hotspot to iPhones. 


prior to this it all worked fine. the games will load but when ...

BazLDG
Level 2: Rookie

Hi.  I recently received an email from Telstra advising that, from 20th March, my $35 mobile phone plan would include 2Gb of data.  No charge would apply for excess usage, only a slowing of speed.   Another email a week ago advised me that, from next ...

colorado
Level 2: Rookie

I am currently on a $30 Pre-Paid Extra plan (now closed to new subscribers) and have a healthy data bank balance.I wish to switch to a very similar, but more attractive to me as a user, $30 Pre-Paid Max plan.Am I permitted to transfer my current data ...

CBBC
Level 1: Cadet

My bill itemises the date, time and place for internet sessions but there are a few that don’t look right, unless my son borrowed my phone and took it somewhere!  If anyone can explain how that works that would be great.Thanks

Keithbrad
Level 1: Cadet

I was told today at about 1630 hrs by a Tesltra staff member that data sharing has already been scrapped for personal accounts and they are also scrapping it for corporate accounts in the next few months. Is this true. If so I can assume that Telstra ...

Caringbah
Level 1: Cadet

I was using auto recharge for pr paid mobiles but when our new credit card arrived our old auto recharge was cancelled, now I find I cant set it up again, the pull down menu and buttons dont work in the window so how do I set up auto re charge again, ...

KatieSultana
Level 1: Cadet

Hi,so in the app it says my bill has been paid & I called Telstra, the automated voice says I don’t have anything owing either. However, I’m unable to use my data or text. Also when I call it tells me to contact my provider? I try contacting them but ...

Moose4jenny
Level 1: Cadet

I have wireless internet with 80g, I have used less than 30g and Telstra has slowed my access for exceeding my limit. How do I speak to someone to fix this, tried calling and keep getting pushed to mobile app which I cant download as its too slow

Camo3
Level 1: Cadet

I'm not able to check my mobile data usage neither from Telstra App on my phone or My Account page my laptop for at least last three month. The error "There was an error retrieving your details. Please try again later"   

Graham75
Level 1: Cadet

I have a 4GX Hotspot,I have had it since the 2nd of September, and twice in that time, I have had roughly 21 gig of of data disappear twice, firstly 20 gig over a 3 hour period, and secondly 21 gig over  a 7 hour period (while I was asleep). There we ...

AndrewM75
Level 1: Cadet

Hi,I am hoping someone can help here as I am lost for where our data is being used.I activated a new mobile data package about two weeks ago and we have apparently used 85% of 200gb in that time. My system setup is Netgear LB2120 LTE modem set to Bri ...

urscat9
Level 2: Rookie

I am totally confused.  When I checked my account online I found that I am on Telstra Prepaid Complete and a recharge would be needed today, while on the Telstra app on my actual mobile I am still on Prepaid Max and I have another week to recharge.  ...

Liz1a
Level 1: Cadet

Hi. I just received a text message from Telstra as follows............ Get $10/mth bonus credit for 12 mths on a new $55 mth-to-mth plan. That's all well and good for someone who needs the data and is prepared to pay to price, but I never use data on ...

MauMum
Level 1: Cadet

Currently have 3 devices, unable to view data usage for one of the devices always says !Oops..... Please try again later.Changed plans on this number only on 18/06/2020, have not been able to view usage since. Contacted Telstra via chat on app on 17/ ...

japadoggg
Level 1: Cadet

Hello, 

Over last few years my average data usage has been less than 50GB a month.

I recently got a Telstra 4G data sim and in the last 2 days have apparently used 60GB, which is a third of my monthly allowance of 200GB. 

My internet habits remain uncha ...

Chris1955
Level 1: Cadet

My iPad contract (data & device) expired on 6/9/2020.  Today I have tried to upgrade to a new plan, via Telstra app, but it keeps saying I have no service to upgrade.  My old plan was $59/mth for 25gb, plus device.  The new plan I’m trying to upgrade ...

cb78
Level 1: Cadet

Every time i try to check my usage history it tells me something went wrong try again later it has done this for about 4 weeks how do i fix this

jaizels
Level 3: Gumshoe

So my data usage comes up as something went wrong both on app and on telstra page. I have been told to restart my phone and it will fix this. Can you tell me how restarting my phone will make a change on telstra server? Also to I changed my plan and ...

SagarD
Level 1: Cadet

Hello team,Currently, we are having share data service over multiple devices. How to find previous or past months' data usage. (Historical mobile data usage) 

slowsnake
Level 1: Cadet

Hello folks,Have been reading some posts about prepaid recharges vanishing?Happened twice to me a few years ago, 2 x $20 recharges for my tablet, so data only, after a big investigation by myself I found the culprit!... somehow all my credit went to ...

rainbowsmurfet
Level 1: Cadet

SpoilerHow do i find detailed bills with dates, phone numbers and time?How do i find detailed bills with dates, phone numbers and time?

user00232432
Level 1: Cadet

I made a whatsapp call to international number , I got charged international direct chargesIs there any way to get a response from a real Telstra support other than the brain dead Codi 

Snippetylion
Level 1: Cadet

I compared 4G data downloads between Optus and Telstra over several days. Typically I use around 4 GB/day with Optus, but with Telstra it's around 10 GB/day. Same network and same daily use over several weeks. All I do is change out the sim card in t ...

jdl3
Level 1: Cadet

I want to find out what my monthly usages, month by month so far in 2020

PW56
Level 1: Cadet

How can I check data usage and plan if I don't know my Telstra login details.  My nephew set up the device and I want to check and maybe change the plan but can not access Telstra and there doesn't seem to be a phone number I can call.  I am using a ...

md73gc
Level 1: Cadet

Hi - I have a data only sim and it is inserted into a modem that we use for internet. On my first bill it shows 612 sms sent over a 5 hour period on 16 July? This was not the first day we used this. The sim card has only been in the modem and never i ...

Frannie63
Level 1: Cadet

On 14th August I had over a gig of data on my pocket WiFi and added 2 more. I hardly touched it and the data disappeared. 

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