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jodi88
Level 1: Cadet

Hi l have a mobile premium plan which is $199 | month and several years ago it included a $I5/month 5gb sim card with its own number that l could share across the three numbers in my account. I have 120gb a month on my mobile and I could use it on si ...

dlonra
Level 1: Cadet

I want a web-site reference to check data usage and time limit,

sticks
Level 1: Cadet

I have a 500gig NBN plan and yesterday it was all used plus another 723 gig. Our monthly usage never exceeds 50 gig.Yesterday was the first day of the new monthly account.I am hesitant to accept a free top up in case it all disappears again.I am wait ...

Kathy99
Level 1: Cadet

How do I top up data - after following all the directions there is no link after clicking on the top up data hyperlink - I have spent 3 hour on waiting on the phone with "telstra support" without any answer - is it best to go into a telstra shop to h ...

CD81
Level 1: Cadet

I rolled over to a new billing cycle yesterday and immediately received a 50% and 85% usage SMS. Upon checking MyTelstra on iPad, iPhone and Laptop (Chrome) I noticed the usage summary mentioned I'd used 85%. Drilling down to the shared data services ...

shayBlah
Level 1: Cadet

I have not been able to see my data for historical sms and calls it always says "something wrong please refresh and try again ". I orders my data archive still haven't received

Urabus52
Level 1: Cadet

I completed a 28 day recharge on my prepaid a/c which was to expire on 15 April. I received an email reminder from Telstra on the 10 April advising of this expiration date.  At that time I added further 14 day recharge to my prepaid a/c  as I would b ...

Ready1958
Level 1: Cadet

I have just topped up my mobile broadband mobile number with $ 300.00 180 GB. 12 April morning. I can only see that my total GB on the mobile broadband is 84.73 GB. 366 days remaining. can you please let me know what happened to the rest of the 180 G ...

Scottik19621
Level 1: Cadet

We have recharged a couple of activated Telstra $10 sims with a $30 recharge expecting to get the 8GB plus bonus 17GB but have been told that only 8GB has been received. Does the bonus 17gb not work on the $10 Telstra Sim?? Thanks in advance zScott

Mozzymoe
Level 1: Cadet

Hello, is Apple music still data free streaming through Telstra and are any of the other music services like Spotify and Amazon data free?Thanks.

Cs17
Level 2: Rookie

My mobile is on an out of contract mobile plan small.  I don’t use the data on my mobile, so I hotspot the mobile so I can use the data on my iPad which is also on an old tablet plan not yet out of contract.  If the mobile plan is changed to an upfro ...

Cameron45536
Level 1: Cadet

I need to change my mobile phone please

Chestnutter
Level 1: Cadet

The data that is being recorded on my account is excessively higher than what I actually use. I've been monitoring what I use as I reached the 50% mark in only the first 10 days. I have only ever reached the 50% auto generated email a few times in th ...

KylieRingWoods
Level 1: Cadet

hi

hello 

Kim991
Level 1: Cadet

Is anyone else having problems getting their unbilled activity data?

Brendo1993
Level 1: Cadet

I’m looking to have data disabled at the account level on a particular service on my account, is this still possible through Telstra? 

Fordluver
Level 1: Cadet

I used to be able to see may daily usage on my bill now only shows phone usage. Can anyone help please.

picasso12
Level 1: Cadet

Hello,I am wondering if the time I see for Data usage is the actual time and day the data where used of if it is notthank you  

j11k
Level 1: Cadet

your recharge on... expires tomorrow.  I have already recharged, however keep receiving this email. Is it really going to expire? Or is it just a case of left hand not knowing what the right hand is doing...

Baz555
Level 1: Cadet

Shared data plan Already exceeded in 7 days what I would normally use in a month.

RJX5
Level 1: Cadet

I cannot check data on prepaid  mobile broadband band, I cannot access it through m.telstra as in the past. The service number <removed for privacy> does not show in my account, I have recharged but have no idea if data already there has rolled over. ...

rtb1956
Level 1: Cadet

Is there anyone out there who can tell me how to check how much data i have on my prepaid laptop modem. it used to be so easy, click on the web page, i can see how much data i have left, and hit the recharge icon.easy, but some goose at telstra chang ...

noahvan19
Level 1: Cadet

please can someone tell me in plane English how to access my $300 + credit on my dongle account. 

Kathy99
Level 1: Cadet

How do I top up data - after following all the directions there is no link after clicking on the top up data hyperlink - I have spent 3 hour on waiting on the phone with "telstra support" without any answer - is it best to go into a telstra shop to h ...

Ready1958
Level 1: Cadet

I have just topped up my mobile broadband mobile number with $ 300.00 180 GB. 12 April morning. I can only see that my total GB on the mobile broadband is 84.73 GB. 366 days remaining. can you please let me know what happened to the rest of the 180 G ...

Cs17
Level 2: Rookie

My mobile is on an out of contract mobile plan small.  I don’t use the data on my mobile, so I hotspot the mobile so I can use the data on my iPad which is also on an old tablet plan not yet out of contract.  If the mobile plan is changed to an upfro ...

avachat96
Level 1: Cadet

Hi would be nice for a board regarding old data plans being migrated to Telstra new mobile data plans. Two of my old plans have been migrated to the new Telstra mobile broadband plans and if I'm missing something let me know. I am sure I was promised ...

KayHaitch
Level 1: Cadet

A few years ago, Telstra had data sharing. That allowed us to put all of our devices’ allowances into one “bucket”. Then each device could draw from the same “bucket.”As noted elsewhere, data sharing was discontinued a few years ago. However, the sam ...

LS2020
Level 1: Cadet

Is Telstra still offering additional data for Melbourne customers due to Covid 19?

AGH1
Level 1: Cadet

How do i check my data usage.  I have  prepaid data only 

gramel
Level 3: Gumshoe

I am trying to assess my usage habits before I change plans, I am on ADSL unlimited and for quite some time now I have NOT been able to get usage data, either historical or recent for this account.

I have tried previous suggestions of going to the das ...

max1966
Level 2: Rookie

I am on a $50/mth plan allowing 30gb per month shared. I share my data allowance across three other devices. My iPhone, my iPad and my wife's iPhone. The data allowance shown in mytelstra ap is 64mb, not 30Gb which should be my allowance under the pl ...

d33
Level 2: Rookie

A while ago, I've asked Telstra to turn off my Son's mobile data when he is not connected to Wi Fi.I now need his mobile data enabled even though he is not connected to Wi Fi so I can track his location. I believe it's just a matter of clicking the d ...

TM0
Level 1: Cadet

Has anyone applied for the free extra data for Melbourne users? Can someone guide me how it can be done? The website said it can be done in the App from 14th July but I'm not seeing any link anywhere in the app. Found some sites telling it should be ...

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

Mary1001
Level 2: Rookie

Hi. I'm trying to activate a sim, but for the past three days I get through the whole process only for the website to advise it is experiencing difficulties. This happens both on my laptop or if I use my mobile.  Anyone having the same problem? 

Gregjo53
Level 2: Rookie

Hi, I have followed all the instructions to try to register for the COVID-19 Extra Data offer. I have logged onto the app and gone to the home page and have clicked on the Covid support logo to try to register a mobile phone for the offer and that ju ...

Richie351
Level 1: Cadet

I can not find the option for the covidv19, 25 gb extra data on he app help please

Candy31
Level 1: Cadet

Iv became aware that I can receive a freedata top up on my plan can u assist iv adding a top up to my accountpls 

Kimbobaleenabob
Level 2: Rookie

I can't find the place to register for additional data that is being offered at the moment. I went into my Telstra acct where is says that I can register - click on link for more info - more info says to go back to my account. https://covidhelp.com.a ...

Coottha
Level 2: Rookie

Hi, I registered for the bonus data for my prepaid service. I recharged $40 on April 15 but my account is not showing the bonus data.Any feedback would be appreciated.

Toomuchit
Level 4: Private Eye

Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated ...

Gandalf2
Level 2: Rookie

If I make Wifi or VoLTE calls on my Samsung S8 (with a Telstra SIM) while connected to a WiFi site (in my case an Optus Home Mobile Broadband Wifi AP), are my calls charged to Optus data or to Telstra call minutes?ThanksPRF

EricinCoolum
Level 2: Rookie

Hi All I have a Postpaid Data Only Sim installed permanently in a router. How can I check data usage as it can't receive sms messages? Thanks

pamelaandgarry
Level 3: Gumshoe

There is a message showing "There was an error retrieving your details . Please try again later" , but it never works.

Susieday
Level 3: Gumshoe

WFM18
Level 1: Cadet

Hi, does anybody know how to register for the extra 25GB of data that telstra is currently offering?

noahvan19
Level 1: Cadet

please can someone tell me in plane English how to access my $300 + credit on my dongle account. 

CBBC
Level 1: Cadet

My bill itemises the date, time and place for internet sessions but there are a few that don’t look right, unless my son borrowed my phone and took it somewhere!  If anyone can explain how that works that would be great.Thanks

Keithbrad
Level 1: Cadet

I was told today at about 1630 hrs by a Tesltra staff member that data sharing has already been scrapped for personal accounts and they are also scrapping it for corporate accounts in the next few months. Is this true. If so I can assume that Telstra ...

Caringbah
Level 1: Cadet

I was using auto recharge for pr paid mobiles but when our new credit card arrived our old auto recharge was cancelled, now I find I cant set it up again, the pull down menu and buttons dont work in the window so how do I set up auto re charge again, ...

KatieSultana
Level 1: Cadet

Hi,so in the app it says my bill has been paid & I called Telstra, the automated voice says I don’t have anything owing either. However, I’m unable to use my data or text. Also when I call it tells me to contact my provider? I try contacting them but ...

Moose4jenny
Level 1: Cadet

I have wireless internet with 80g, I have used less than 30g and Telstra has slowed my access for exceeding my limit. How do I speak to someone to fix this, tried calling and keep getting pushed to mobile app which I cant download as its too slow

Camo3
Level 1: Cadet

I'm not able to check my mobile data usage neither from Telstra App on my phone or My Account page my laptop for at least last three month. The error "There was an error retrieving your details. Please try again later"   

Graham75
Level 1: Cadet

I have a 4GX Hotspot,I have had it since the 2nd of September, and twice in that time, I have had roughly 21 gig of of data disappear twice, firstly 20 gig over a 3 hour period, and secondly 21 gig over  a 7 hour period (while I was asleep). There we ...

AndrewM75
Level 1: Cadet

Hi,I am hoping someone can help here as I am lost for where our data is being used.I activated a new mobile data package about two weeks ago and we have apparently used 85% of 200gb in that time. My system setup is Netgear LB2120 LTE modem set to Bri ...

urscat9
Level 2: Rookie

I am totally confused.  When I checked my account online I found that I am on Telstra Prepaid Complete and a recharge would be needed today, while on the Telstra app on my actual mobile I am still on Prepaid Max and I have another week to recharge.  ...

Liz1a
Level 1: Cadet

Hi. I just received a text message from Telstra as follows............ Get $10/mth bonus credit for 12 mths on a new $55 mth-to-mth plan. That's all well and good for someone who needs the data and is prepared to pay to price, but I never use data on ...

MauMum
Level 1: Cadet

Currently have 3 devices, unable to view data usage for one of the devices always says !Oops..... Please try again later.Changed plans on this number only on 18/06/2020, have not been able to view usage since. Contacted Telstra via chat on app on 17/ ...

japadoggg
Level 1: Cadet

Hello, 

Over last few years my average data usage has been less than 50GB a month.

I recently got a Telstra 4G data sim and in the last 2 days have apparently used 60GB, which is a third of my monthly allowance of 200GB. 

My internet habits remain uncha ...

Chris1955
Level 1: Cadet

My iPad contract (data & device) expired on 6/9/2020.  Today I have tried to upgrade to a new plan, via Telstra app, but it keeps saying I have no service to upgrade.  My old plan was $59/mth for 25gb, plus device.  The new plan I’m trying to upgrade ...

cb78
Level 1: Cadet

Every time i try to check my usage history it tells me something went wrong try again later it has done this for about 4 weeks how do i fix this

jaizels
Level 3: Gumshoe

So my data usage comes up as something went wrong both on app and on telstra page. I have been told to restart my phone and it will fix this. Can you tell me how restarting my phone will make a change on telstra server? Also to I changed my plan and ...

SagarD
Level 1: Cadet

Hello team,Currently, we are having share data service over multiple devices. How to find previous or past months' data usage. (Historical mobile data usage) 

slowsnake
Level 1: Cadet

Hello folks,Have been reading some posts about prepaid recharges vanishing?Happened twice to me a few years ago, 2 x $20 recharges for my tablet, so data only, after a big investigation by myself I found the culprit!... somehow all my credit went to ...

rainbowsmurfet
Level 1: Cadet

SpoilerHow do i find detailed bills with dates, phone numbers and time?How do i find detailed bills with dates, phone numbers and time?

user00232432
Level 1: Cadet

I made a whatsapp call to international number , I got charged international direct chargesIs there any way to get a response from a real Telstra support other than the brain dead Codi 

Snippetylion
Level 1: Cadet

I compared 4G data downloads between Optus and Telstra over several days. Typically I use around 4 GB/day with Optus, but with Telstra it's around 10 GB/day. Same network and same daily use over several weeks. All I do is change out the sim card in t ...

jdl3
Level 1: Cadet

I want to find out what my monthly usages, month by month so far in 2020

PW56
Level 1: Cadet

How can I check data usage and plan if I don't know my Telstra login details.  My nephew set up the device and I want to check and maybe change the plan but can not access Telstra and there doesn't seem to be a phone number I can call.  I am using a ...

md73gc
Level 1: Cadet

Hi - I have a data only sim and it is inserted into a modem that we use for internet. On my first bill it shows 612 sms sent over a 5 hour period on 16 July? This was not the first day we used this. The sim card has only been in the modem and never i ...

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