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Richie351
Level 1: Cadet

I can not find the option for the covidv19, 25 gb extra data on he app help please

sweething67
Level 2: Rookie

Hi i am on the simplicity plan and have been for years.. i dont get much data and i have tried to  get the extra 25g on the telstra app, but i get nothing.. I have LG  Q6 phone.   I have a account joined together with Internet and Home phone.  Does a ...

bn4
Level 1: Cadet

I bought a $30 Recharge for my mobile phone from the Telstra Online Shop on the 22 May 2020 it was debited to my bank account on the 23 May, but as of today 26 May has not been credited to my phone, how do I get this fixed, spoke to Telstra support n ...

Rachael2390
Level 1: Cadet

I have applied for the Covid-19 extra 25gb of data previously. This month it did not automatically reapply like it has in the past. So I registered again, waited the 48 hours and it has not been applied to my account! Am I doing something wrong? Any ...

sydcowboy
Level 2: Rookie

Can someone PLEASE explain EXACTLY how I use the Telstra 24/7 app to apply for the 25 gig covid 19 data top up. I have looked and for the life of me it's not apparent and I can see no reference to it in the App. I don't consider myself stupid but don ...

Candy31
Level 1: Cadet

Iv became aware that I can receive a freedata top up on my plan can u assist iv adding a top up to my accountpls 

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

Crico
Level 1: Cadet

I am having serious issues re using my allowance in a very short time frame since I installed HTC Hub on new plan Telstra business support is useless and cannot help me identify what is using up my download capacity Has anyone installed any apps whic ...

Richie351
Level 1: Cadet

I can not find the option for the covidv19, 25 gb extra data on he app help please

Candy31
Level 1: Cadet

Iv became aware that I can receive a freedata top up on my plan can u assist iv adding a top up to my accountpls 

Colinf
Level 1: Cadet

Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

Gregjo53
Level 2: Rookie

Hi, I have followed all the instructions to try to register for the COVID-19 Extra Data offer. I have logged onto the app and gone to the home page and have clicked on the Covid support logo to try to register a mobile phone for the offer and that ju ...

Kimbobaleenabob
Level 2: Rookie

I can't find the place to register for additional data that is being offered at the moment. I went into my Telstra acct where is says that I can register - click on link for more info - more info says to go back to my account. https://covidhelp.com.a ...

Coottha
Level 2: Rookie

Hi, I registered for the bonus data for my prepaid service. I recharged $40 on April 15 but my account is not showing the bonus data.Any feedback would be appreciated.

Toomuchit
Level 4: Private Eye

Having difficulty applying for the COVID-19 25 GB extra data offer on my post paid mobile. Telstra instructions suggest I can do it via the home tab on my mobile phone My Telstra app. But I just can't see how it's done. I asked Codi... the automated ...

Gandalf2
Level 2: Rookie

If I make Wifi or VoLTE calls on my Samsung S8 (with a Telstra SIM) while connected to a WiFi site (in my case an Optus Home Mobile Broadband Wifi AP), are my calls charged to Optus data or to Telstra call minutes?ThanksPRF

EricinCoolum
Level 2: Rookie

Hi All I have a Postpaid Data Only Sim installed permanently in a router. How can I check data usage as it can't receive sms messages? Thanks

pamelaandgarry
Level 3: Gumshoe

There is a message showing "There was an error retrieving your details . Please try again later" , but it never works.

sweething67
Level 2: Rookie

Hi i am on the simplicity plan and have been for years.. i dont get much data and i have tried to  get the extra 25g on the telstra app, but i get nothing.. I have LG  Q6 phone.   I have a account joined together with Internet and Home phone.  Does a ...

bn4
Level 1: Cadet

I bought a $30 Recharge for my mobile phone from the Telstra Online Shop on the 22 May 2020 it was debited to my bank account on the 23 May, but as of today 26 May has not been credited to my phone, how do I get this fixed, spoke to Telstra support n ...

Rachael2390
Level 1: Cadet

I have applied for the Covid-19 extra 25gb of data previously. This month it did not automatically reapply like it has in the past. So I registered again, waited the 48 hours and it has not been applied to my account! Am I doing something wrong? Any ...

Crico
Level 1: Cadet

I am having serious issues re using my allowance in a very short time frame since I installed HTC Hub on new plan Telstra business support is useless and cannot help me identify what is using up my download capacity Has anyone installed any apps whic ...

YY56
Level 1: Cadet

Hi,I am being charged data usage pay as you go, I can’t speak to anyone about this and get fobbed off when I submit a query on my bill. This happened two months in a row now over $200 in total. How can I get some assistance 

RobP64
Level 1: Cadet

Prepaid mobile paid for online, no confirmation email

Brookiemarie
Level 1: Cadet

ive registered to receive covid-19 extra data an I had not yet received any

mono8648
Level 1: Cadet

I can click on the chart on telstra website but it only goes back to December . I need Seot, Oct and November

Ajr8
Level 1: Cadet

I had 54 gb in my acct two days ago now it’s at 30gb, (and it’s not from usage) please advise, not very trusting behaviour. This is the third time I have had to register for the free extra data and it just disappears. ?

Chicko133
Level 2: Rookie

Need to know when updated on xtra data allowance as only have 30 not 55

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