Level 1: Cadet

Being charged $10 a gig instead of capping at 1.5

When I signed up for a plan with Telstra I was told after exceeding my data limit I would have unlimited data at a capped speed 1.5mps, since going over I am now receiving texts saying my speed will only cap after using 10 1gig blocks of data at $10 a gig, is there a way to fix this it feels like a straight con artist trick. $100 for 10 gig when I pay $65 a month and get $60 gig Telstra are plain thieves.

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: Being charged $10 a gig instead of capping at 1.5

I thought they stopped sending those messages out in March.

 

They are usually in error, or do you have a mobile broadband device as well? They didn't identify which service they were referring to very well in the messages.

 

If you are on one of the plans that was introduced since July 2019, then you can ignore the message. Your speeds will be capped at 1.5Mbps. If you are on one of the plans that had the option of 1GB for $10 or capped speeds, then you need to change it to capped speeds if possible.

 

Use the My Telstra app and look a the details of your plan. It will tell you what happens when you use up your data allowance.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 1: Cadet

Re: Being charged $10 a gig instead of capping at 1.5

thanks for your helpful description about how to check this on your account. We are having the exact same problem. Trouble is, I can't get through by phone to telstra to talk to them about it. my call was not prioritised, due to COVID-19 (I can't remember what they said exactly) but as the previous person posted, the $10/ gig is not very affordable.... and we all really need our data here at home for work and study.

 

Is going into a store the only other option?

Level 25: The Singularity
Level 25: The Singularity

Re: Being charged $10 a gig instead of capping at 1.5

You can change plans online by logging in to My Account on telstra.com and selecting your service, then clicking on Manage your Service (or Upgrade).

 

I find that going into a store is far easier most of the time, especially if you have a good one nearby.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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