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Level 1: Cadet

BigPond My Usage meter won't update

My broadband usage meter hasn't been updating.  I'm 16 days into the billing cycle.  I have tried on the 24/7 App and the website...is anyone else experiencing this? 

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5 REPLIES 5
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Telstra (Retired)
Telstra (Retired)

Re: BigPond My Usage meter won't update

Hi Lily2,

Are you still having trouble with your usage meter not displaying? If so I would recommend speaking to our Billing team on 132200 or via Live Chat:

http://tel.st/49kl

 

So we can get this issue escalated for you.

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Level 1: Cadet

Re: BigPond My Usage meter won't update

I have a similar problem where the meter does not update for a week or more then catches up with a lot of data all at once. Makes it very difficult to keep track of use.

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Support Team
Support Team

Re: BigPond My Usage meter won't update

Hi Colou,

 

Can you please advise what type of connection (ADSL/Cable/NBN/Mobile) you are having these usage meter issues with?

 

-Chris

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 1: Cadet

Re: BigPond My Usage meter won't update

Telstra Prepaid Freedom Plus $30 plan on Samsung S4 Mini Mobile phone

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Support Team
Support Team

Re: BigPond My Usage meter won't update

Thanks for the quick reply. Please make sure that both your phone has been updated as well as the Telstra24x7 app if you are using it.  If still not working I recommend having a chat with our prepaid team here who can work on resolving issues like this one.

 

-Chris

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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