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Level 1: Cadet

Call Usage Alerts

I have a phone on the $39 Staff Mobile Cap Plan.  I have already had a bill for charges above the cap due to CALLS not DATA. From what I can tell, you can get data usage alerts but not call usage alerts.  Why is that?  I know I can manually check call usage during the month but I'm intrigued why it happens for one but not the other.  Am I missing something?

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2 REPLIES 2
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Level 19: Deputy Director

Re: Call Usage Alerts

This is an excellent question and should be moved to ideas.

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so. "button"
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Telstra (Retired)
Telstra (Retired)

Re: Call Usage Alerts

Hi jdmcf, 

 

Thanks for using Crowd Support. This is an option for Pre Paid but not currently post paid as most have unlimited calls. I will pass this on though. Be best to use the app in the meantime sorry. 

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