Highlighted
Level 2: Rookie

COVID-19 bonus data

 
Where on Telstra 24x7 do I need to go to register for the free extra data due to COVID-19.  I'm logged in but cant see where to activate it

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
13 REPLIES 13
Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: COVID-19 bonus data

go to https://say.telstra.com.au/customer/general/forms/COVID-19

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 1: Cadet

Re: COVID-19 bonus data

That site says you have to have an "active recharge of $40+" but where do I find what my active recharge is? I recharged yesterday for $60.

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: COVID-19 bonus data

Well that would mean that your active recharge is $60.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 1: Cadet

Re: COVID-19 bonus data

Thanks. Yes, you'd assume that, but it doesn't say that ANYWHERE on my account info, just $20 extra credit.

Highlighted
Level 23: Superhero
Level 23: Superhero

Re: COVID-19 bonus data

Hi ACT3,

 

The wording "Active Recharge of $40+" means that the last recharge you put on had to be $40 or more, and the expiry date hasn't expired.

 

Although you already know that you last recharged $60 a few day's ago (therefore you qualify)....you can see this Recharge amount in the "Recharge History" using the 24/7 App, My Telstra App or your Telstra My Account of your Pre-Paid mobile service.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
Highlighted
Level 1: Cadet

Re: COVID-19 bonus data

Thank you!! Weeks and tears and stress and why didn’t Telstra have that link on their site??????

Highlighted
Level 1: Cadet

Re: COVID-19 bonus data

Hi

But where/how do you actually register for the extra data??  I still don't understand?

 

Highlighted
Level 1: Cadet

Re: COVID-19 bonus data

Got it, all good! Sorry..Thanks!

Highlighted
Level 1: Cadet

Re: COVID-19 bonus data

Thanks so much for the link, very helpful!

 

Highlighted
Level 1: Cadet

Re: COVID-19 bonus data

Surprise......so they look good but annoyed ppl give up 

Highlighted
Level 1: Cadet

Re: COVID-19 bonus data

Yep....don't make it too easy for us Telstra.....that would be too considerate 

Highlighted
Level 1: Cadet

Re: COVID-19 bonus data

Brilliant, thank you 😊

Highlighted
Level 1: Cadet

Re: COVID-19 bonus data

Thanks so much for the link Jupiter. NO thanks Telstra for making us all go insane.  

My Telstra

Keep tabs on your estimated usage with the My Telstra app.

Find out more