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COVID-19 bonus data
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Re: COVID-19 bonus data
go to https://say.telstra.com.au/customer/general/forms/COVID-19
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Re: COVID-19 bonus data
That site says you have to have an "active recharge of $40+" but where do I find what my active recharge is? I recharged yesterday for $60.
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Re: COVID-19 bonus data
Well that would mean that your active recharge is $60.
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Re: COVID-19 bonus data
Thanks. Yes, you'd assume that, but it doesn't say that ANYWHERE on my account info, just $20 extra credit.
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Re: COVID-19 bonus data
Hi ACT3,
The wording "Active Recharge of $40+" means that the last recharge you put on had to be $40 or more, and the expiry date hasn't expired.
Although you already know that you last recharged $60 a few day's ago (therefore you qualify)....you can see this Recharge amount in the "Recharge History" using the 24/7 App, My Telstra App or your Telstra My Account of your Pre-Paid mobile service.
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Re: COVID-19 bonus data
Thank you!! Weeks and tears and stress and why didn’t Telstra have that link on their site??????
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Re: COVID-19 bonus data
Hi
But where/how do you actually register for the extra data?? I still don't understand?
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Re: COVID-19 bonus data
Surprise......so they look good but annoyed ppl give up
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Re: COVID-19 bonus data
Yep....don't make it too easy for us Telstra.....that would be too considerate
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Re: COVID-19 bonus data
Thanks so much for the link Jupiter. NO thanks Telstra for making us all go insane.
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Re: COVID-19 bonus data
Hi in response to jupiter the link says the form is unresponsive so does that mean the offer is closed?
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Re: COVID-19 bonus data
The current offer is for the Melbourne and Mitchell Shire lockdowns and needs to be applied for through the My Telstra app. If you don't see the offer, and you are eligible, then send a message through the app (blue icon, bottom right of Get Help screen).
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Re: COVID-19 bonus data
Hi. The Covid-19 form is unresponsive and my app is not working properly I suppose. The blue bubble chat on it still got the last conversation i had and it’s not even resetting or anything. Is there any new link for the form?
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Re: COVID-19 bonus data
Hi Trishhh, I have recently had the same issue. If you're messaging through the app, you will always see your previous messages - in the app (unlike from the website) no matter how many times you contact them it's one ongoing message. So you can just send them another message in the same chat.
It's taken me almost 24 hours on the chat, and most of that time they've been telling me they will have to research it more and get back to me, but finally they have agreed to credit me the extra data manually on their end. Absolutely no idea why this should be so complicated, but if you are persistent you should be able to get there eventually. Good luck!