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I tried the 24/7 chat and also phoned and the staff could not give me a straight answer. I ended up going into a Telstra store and they suspected that Telstra are just doing a courtesy upgrade because of the new plans they're rolling out.
Yep they were completely useless and had no idea what was going on. I swear a few years back I spoke to call center reps that were based in Australia and not in India or the like.
Hello