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Level 2: Rookie

Data allowance

Answered

Hi.  I recently received an email from Telstra advising that, from 20th March, my $35 mobile phone plan would include 2Gb of data.  No charge would apply for excess usage, only a slowing of speed.   Another email a week ago advised me that, from next month, my data charges would be capped at $100 per month.

Does anybody have any idea what I should believe please?

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Data allowance

As your plan doesn't include the automatic 1GB for $10 top ups, you can ignore the $100 per month cap email. It has confused a lot of people.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
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Level 5: Eagle Eye

Re: Data allowance

Didn't you receive an email advising of the changes? The extra 2 g was because of the corona virus and the $100 cap is because of restructuring, hope this helps

Highlighted
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Data allowance

As your plan doesn't include the automatic 1GB for $10 top ups, you can ignore the $100 per month cap email. It has confused a lot of people.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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