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Level 2: Rookie

Data usage not updating

Hi all

 

Anyone else finding their data usage has not updated on the Telstra  24x7 app (now called My Telstra) have logged in on phone and computer not showing updated usage used since 17th March.

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3 REPLIES 3
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Level 2: Rookie

Re: Data usage not updating

There is an update for the app. Try to install it. Clear the cache for the app. Restart the phone. Should help. Let me know whether you resolved the issue please. 

Restart helps in 9/10
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Level 2: Rookie

Re: Data usage not updating

Still no difference and same thing happens on computer via telstra.com my account

Still not showing usage since 17th March. Is this related to Covid19?

Other people I know also said same thing no usage showing since this date.

I wouls like to know how much usage I am using seeing I am woeking from home now and kids are home too.

 

 

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Level 2: Rookie

Re: Data usage not updating

Hm. Is this "'My Telstra App" ? There is a chat icon on you screenshot in the bottom right corner. Try to get help directly from Telstra.

Restart helps in 9/10

My Telstra

Keep tabs on your estimated usage with the My Telstra app.

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