Solved: Data usage - Telstra CrowdSupport

JNN

I have just looked online at my data usage which shows 42 out of 50g used on my data only nighthawk plan, but have recieved an emaiil telling me I went over the 50g and have been charged an extra $10 for 1g - the stat usage is always higher on the nighthawk (one hour of Netflix is 2.5 to 3g and no its not on HD) - does anyone else have this problem? the data calculation on the nighthawk is a lot higher than on my iPhone

Cas-Ra

Hello @JNN Welcome to CrowdSupport!

I'm sorry you're experiencing a data discrepancy between the usage meter and notifications. There can be a delay between when you reach a milestone and when your usage meter updates but generally the notifications are fairly accurate. If you feel your data readings are incorrect though you can speak with tech support here: https://tel.st/jwjlx or 133 933 24x7 and we can assist further with your mobile broadband device

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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ProfessorPhone

This issue with Nighthawks has been reported several times by other customers.

"BEING NICE TO OTHERS .. IS NICE"
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50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
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Cas-Ra

Hello @JNN Welcome to CrowdSupport!

I'm sorry you're experiencing a data discrepancy between the usage meter and notifications. There can be a delay between when you reach a milestone and when your usage meter updates but generally the notifications are fairly accurate. If you feel your data readings are incorrect though you can speak with tech support here: https://tel.st/jwjlx or 133 933 24x7 and we can assist further with your mobile broadband device

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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