Level 2: Rookie

Extra 25 GB data - is it unlimited

Just enquiring if the extra 25gig data for post paid mobile Telstra customers is unlimited/ that is, Ive had two rounds of the extra 25gig already and am asking if I will continue to receive further free extra 25gig data lots up until 30 June? This is the way it reads to me on the Covid19 info, however I keep getting offers to pay $10 for a further 1gig when my current data is used up. 

Confused.. cheers if anyone knows 😊

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11 REPLIES 11
Level 1: Cadet

Re: Extra 25 GB data - is it unlimited

I’ve also received the extra data twice, and the option no longer shows up on my MY TELSTRA app. I did get a text telling me I could apply until June 30 though. 🤷🏻‍♂️

Level 1: Cadet

Re: Extra 25 GB data - is it unlimited

Exact same problem. SMS to say I could apply after 29th May via the app, and now it's not showing up on the app. 

Level 18: Intelligence Chief

Re: Extra 25 GB data - is it unlimited

Hi @PostPaidMobile  @sandyb_1  @cb2540 

Try this link, it worked for me the first time I used it.

https://say.telstra.com.au/customer/general/forms/COVID-19

best of luck, hope it helps.

Rohan

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
Level 1: Cadet

Re: Extra 25 GB data - is it unlimited

Awesome @Rohan123 thanks so much!

Level 18: Intelligence Chief

Re: Extra 25 GB data - is it unlimited

Hi @cb2540 

Not a problem, happy to help.

Thanks for the like Smiley Happy

Rohan

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
Level 1: Cadet

Re: Extra 25 GB data - is it unlimited

Great Rohan, it worked, thanks so much.

As an aside, checking the app today, the ability to do it via the app appears to have reappeared!

Level 18: Intelligence Chief

Re: Extra 25 GB data - is it unlimited

Hi @sandyb_1 

Happy to help, glad it worked, even if Telstra have gotten there app working today.

Rohan

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
Level 2: Rookie

Re: Extra 25 GB data - is it unlimited

Go team 👌🏼😊

 

I registered using that link yesterday however I’m yet to see a further data allowance added (may take 48hrs I believe)...I’ll wait to see if it is added.


..and yes the link has now reappeared on the app so that’s handy for others 👍🏻

Level 18: Intelligence Chief

Re: Extra 25 GB data - is it unlimited

Hi @PostPaidMobile 

Glad it worked (well may have worked)

happy to help.

Rohan

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
Level 2: Rookie

Re: Extra 25 GB data - is it unlimited

It did work.. I’ve just begun a new month and the extra 25gig is showing. Cheers

Level 18: Intelligence Chief

Re: Extra 25 GB data - is it unlimited

Hi @PostPaidMobile 

Happy to help, Thanks for the update Smiley Happy

Rohan

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan

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