Level 1: Cadet

Extra free 25 go data

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Has anyone found the registration portal for Telstra’s Offer of extra 25gb data on the MyTelstra app home page as advertised. 

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Extra free 25 go data

Hi Colinf,

 

I haven't seen it in my My Telstra App for a few week's now.

You can use the below link to register for the free Data.

https://say.telstra.com.au/customer/general/forms/COVID-19

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Extra free 25 go data

Hi Colinf,

 

I haven't seen it in my My Telstra App for a few week's now.

You can use the below link to register for the free Data.

https://say.telstra.com.au/customer/general/forms/COVID-19

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

View solution in original post

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Level 1: Cadet

Re: Extra free 25 go data

That comes with the app but even though we have not exceeded the limit we are still getting billed an extra 410 per GB that they think we are over.
There is no on line help and calling them is nonsense.

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Level 1: Cadet

Re: Extra free 25 go data


@Kerryn52 wrote:

That comes with the app but even though we have not exceeded the limit we are still getting billed an extra 410 per GB that they think we are over.
There is no on line help and calling them is nonsense.



There is nothing showing on the bill but My phone has a message saying we will be charged 410 for an extra 1GB.
there is no way to query this and no one to communicate with.

The on line help is useless.

Highlighted
Level 1: Cadet

Re: Extra free 25 go data


@Kerryn52 wrote:

@Kerryn52 wrote:

That comes with the app but even though we have not exceeded the limit we are still getting billed an extra 410 per GB that they think we are over.
There is no on line help and calling them is nonsense.



There is nothing showing on the bill but My phone has a message saying we will be charged 410 for an extra 1GB.
there is no way to query this and no one to communicate with.

The on line help is useless.


Thanks for sharing such an amazing Blog.

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Level 1: Cadet

Re: Extra free 25 go data

Form unresponsive

 

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Level 23: Superhero
Level 23: Superhero

Re: Extra free 25 go data

Hi @Redboxtrees,

 

Yes, the link above is now unresponsive as that link was from 3 month's ago when the whole of Australia could apply for free Data (if they qualified).

 

If you reside in Victoria and wanted to apply for the free Data try the below link.

I'm not sure if it actually works as I don't live in Victoria...but I've seen the link in another post on Crowdsupport.

https://say.telstra.com.au/customer/general/forms/covid-19-mobile-offer-melbourne

 

https://exchange.telstra.com.au/supporting-our-customers-in-melbourne-under-increased-covid-19-restr...

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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