No one here at Crowdsupport has access to accounts... not even the Telstra people
Use the My Telstra app, go to Get Help, then click on the blue chat window..
When you have had enough of Codidiotbot and the non help, try speak to a consultant.. you will be placed into a queue and someone will get back to you though a message in the app.. it can be quick sometimes but is more likely to be a few hours.. tonce you are in the messaging chat, ask your question..
Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Hello