Level 1: Cadet

High mobile data usage

I am on a pre paid contract, I purchased a new phone yesterday and transferred the Sim so all should be operating as old phone. I have the Wifi switched off but have been charged $80 for data usage! Can anyone help me?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: High mobile data usage

Depending on the phone there are some things that unless they are turned off will automatically use data.

Most smartphones have automatic updates on by default, and will usually download up to 50+MB over the mobile network, while some larger apps will only update over wifi smaller ones and smaller system updates will just update themselves.

Some apps are 'active', like news, weather, etc and will update and refresh automatically and use small amounts of data.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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