Thank you! I don't understand why Telstra have to make it so obscure that a member of the public solves the problems they create. Like a couple of other posters on here, I accessed the extra data easily in the app first time around (back in March or April), but when I wanted to renew after expiry, all of the options they said they offered were unavailable. No 'renew' button in the app, no SMS link, no 'register now' button on the website. And the 'help' by phone or online was non-existent. Phone call said because of reduced staff my query would not be dealt with by phone, go use the app or the website;instead; app wanted to sell me a data pack; app 'help' was an automated response that just kept repeating the same 'solutions' - telling me to do all the things I'd already done and to click buttons that were not even there. Thank you for being a real person who actually helped. The direct link was easy to use, but the proof will be if and when the free data allowance turns up this time, as it did the first time. THANK YOU!
Hello