Level 1: Cadet

I have done 2 $20 recharges but I don't stuill have access to data????

Why am I not getting data when I recharge - the money is coming out of my account though??

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Support Team
Support Team

Re: I have done 2 $20 recharges but I don't stuill have access to data????

Hello @GL04 Welcome to CrowdSupport!


When you recharge, the recharge inclusions will depend on your pre-paid plan at the time, and the recharge amount. For example, if you're on the Pre-Paid Max plan currently the minimum recharge with data included is $30.


To check which pre-paid plan you have, login to your 24x App:  http://tel.st/gkfp4


If you wish to change to another pre-paid plan which may suit your usage needs better, it's best to do this once you've used your credit and before you recharge again, you can view the available options here: http://tel.st/xgz9a


If you do get stuck and need further assistance, we provide 24x7 support here:  http://tel.st/2rmql Smiley Happy

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