Ready1958
Level 1: Cadet

Just topped up my mobile broadband

Answered

I have just topped up my mobile broadband mobile number with $ 300.00

180 GB. 12 April morning.

I can only see that my total GB on the mobile broadband is 84.73 GB. 366 days remaining.

can you please let me know what happened to the rest of the 180 GB.

thank you kindly

Ulla 

12. 04.2021 

12.18 pm

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Just topped up my mobile broadband

Never post your number in a public forum such as Crowdsupport.

Nobody at Crowdsupport has access to account information or billing systems.

 

The amount of data is definitely odd for the recharge amount.

 

You will need to contact Telstra by calling 1258880 or send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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4 REPLIES 4
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Just topped up my mobile broadband

Never post your number in a public forum such as Crowdsupport.

Nobody at Crowdsupport has access to account information or billing systems.

 

The amount of data is definitely odd for the recharge amount.

 

You will need to contact Telstra by calling 1258880 or send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Luke_Groves
Level 6: Bloodhound

Re: Just topped up my mobile broadband

Hey @Ready1958 

 

Do you know what prepaid offer you are on?

That way we can check how much you should have got depending on the prepaid offer

Luke |
Moving House: https://www.telstra.com.au/moving-house
Got a Fault: https://fix.telstra.com/
Need Contact: https://www.telstra.com.au/contact-us
Ready1958
Level 1: Cadet

Re: Just topped up my mobile broadband

Hi Luke,

i am on a pre-paid mobile broadband 

The recharge amount is $300.

Expiry date 13.04.2022 

180 GB data

12 months expiry

inclusions:

Data rollover not included, Stream Apple Music data-free in Australia, non-music content will incur data charges, subscription required. I have no idea what most of this means.

 

Kind regards Ready1958

IvanS
Support Team
Support Team

Re: Just topped up my mobile broadband

Hey @Ready1958

 

Have you been able to get through to our Pre-Paid team via the app to help check into the account side of things? 

 

Also if you log into your My Account here:  https://tel.st/3hxky you are able to view all recharges and usage.

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