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Are you on a Telstra Post Paid or Pre-Paid plan?
If you're on a Pre-Paid plan, what's the name of the plan? With some Pre-Paid plans the charge for a Premium sms comes out of "Extra Credit" or "Recharge Credit".
Have you ever been able to enter the cash cow competition in the past?
Sometimes Premium sms has been barred on customer's Accounts.
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