Level 1: Cadet

Mobile Protect internet time restrictions

When using the My Telstra app, I don’t have the option under Services to select select Manage select Telstra Mobile Protect &choose the mobile service I’d like to manage & setup restrictions on.


Refer - https://www.telstra.com.au/support/mobiles-devices/mobile-protect 

My Telstra app

  1. Download or open the My Telstra app
  2. Tap on the Services tab and select the mobile service you want to set up Mobile Protect on
  3. Scroll down to Your plan and select Manage
  4. Tap on Options and select Telstra Mobile Protect
  5. Choose the mobile service you’d like to manage and follow the setup process to choose your restrictions

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Level 3: Gumshoe

Re: Mobile Protect internet time restrictions

Unfortunately this is normal: Telstra's iOS app does not do what the website states, and there is no access to Mobile Protect on the app.

The instructions online to access Mobile Protect via a web browser also do not match what appears in my.telstra. 

I have spent hours over the last day trying to get someone from the MyTelstra app to look into it for me, but there's a fairly quick turnover of staff, and I have to continually repeat myself to people who don't know the difference between Mobile Protect and Broadband Protect. 

My Telstra

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