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Level 2: Rookie

Mobile Protect, Smart Controls

I am trying to activate/add/turn on some sort of Telstra parental restrictions for an iPhone 8. (I already know about Apple's iOS ScreenTime - I do not need assistance with iOS ScreenTime.)

I can't set up Mobile Protect through the Telstra 24/7 app, and I can't do it through the web interface at https://smartcontrols.telstra.com/ as it says that it's unavailable. Any ideas?

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2 REPLIES 2
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Level 3: Gumshoe

Re: Mobile Protect, Smart Controls

Log onto Telstra My Account and access Mobile Protect under the phone's plan details.

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Level 2: Rookie

Re: Mobile Protect, Smart Controls

thank you. That’s how it’s supposed to work, but I have been getting an error message for two months now: 

Unfortunately Mobile Protect Dashboard is currently unavailable Please try again later.

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