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I have moved overseas at short notice due to COVID 19. I need to cancel my NBN service and downgrade my mobile to minimum plan to keep the number active. I have attempted to contact telstra both by phone and online for the last 10 days and cannot get a response. the online service constantly gives an auto reply. there is no option on my account to manage this myself. How do i contact Telstra to ensure i am not incurring ongoing charges? Thank you in advance.
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