Level 1: Cadet

Moved overseas

I have moved overseas at short notice due to COVID 19.  I need to cancel my NBN service and downgrade my mobile to minimum plan to keep the number active.  I have attempted to contact telstra both by phone and online for the last 10 days and cannot get a response.  the online service constantly gives an auto reply.  there is no option on my account to manage this myself.  How do i contact Telstra to ensure i am not incurring ongoing charges?   Thank you in advance.

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