This thread is now archived and closed to new comments. Some of the links and information provided in this thread may no longer be available or relevant. If you have a question please post a new topic.
I have moved overseas at short notice due to COVID 19. I need to cancel my NBN service and downgrade my mobile to minimum plan to keep the number active. I have attempted to contact telstra both by phone and online for the last 10 days and cannot get a response. the online service constantly gives an auto reply. there is no option on my account to manage this myself. How do i contact Telstra to ensure i am not incurring ongoing charges? Thank you in advance.