Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I want to know why? I mean surely I could have just cancelled my service that I already have, the 15gb Liberty one, and then sign up to the Telstra go mobile broadband, and either wait for a sim to be sent to me in which I could use in my old gateway, or get a new gateway that supports 4G unlike my old one, and either buy it outright or pay it off or have it subsidised in a new contract. It seems like such a simple logical thing to do, but I just kept getting told the new plans weren't compatible, whatever that means. The Telstra website is encouraging people to BYO, and to make sure your own device can access the Telstra network. Of course my old router can access the 3G network it has been using it for years so to say it's not compatible is silly. Is my simple solution of just cancelling my old BigPond Liberty plan and starting a new Telstra go mobile plan really that hard to do with my existing hardware? I know it's old but it still should work, and even if it doesn't I'm willing to buy another new gateway device so is that hard to do as well? I don't understand why I kept being told by people on the 24/7 chat app that they couldn't help me. It would be all the same wouldn't it if I said to cancel it, and I got a USB dongle or a pocket wifi or an iPad and used the sim for any of those in my old router or a new one or any device that's not a mobile phone of my choosing wouldn't it? I have made a complaint about it but I am still trying my luck here as surely there is someone out there with the common sense to work this out for me.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
The reason behind this is you are going from a Bigpond plan to a Telstra Mobile Broadband plan. It is not as simple as just changing plans, as they are both completely different types of products.
That being said, you may be able to get a TMB SIM card working in the device, although that may not be a goer.
The main difference between products is the Bigpond product allocates an email address, and the TMB products allocates a number. Plus Bigpond shapes data, TMB does not.
Was this helpful?
- Yes it was, thank you
- No, I still need help
Thank you for your feedback
Thank you for your feedback
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Not logical. New go mobile wireless broadband data plans.
Eevning Adza, well from what I've read there, yes what you've tried to do should be a goer.
Mate from personal experience I've always found and always reccomend that with these sort of changes there's really nothing beats face to face conversation with someone so that you both know exactly what each is getting at.
Go into a Telstra shop, sit down with a Telstra staff member, you'll both have a clear understanding of what you want to achieve, you'll see exactly what goes into the computer system, and you get a print-out of what is set up for you.
Old fellas logic I'm afraid.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
The reason behind this is you are going from a Bigpond plan to a Telstra Mobile Broadband plan. It is not as simple as just changing plans, as they are both completely different types of products.
That being said, you may be able to get a TMB SIM card working in the device, although that may not be a goer.
The main difference between products is the Bigpond product allocates an email address, and the TMB products allocates a number. Plus Bigpond shapes data, TMB does not.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Not logical. New go mobile wireless broadband data plans.
Hello, In addition to the advice given, you can also easily actually ring Telstra on 132200 and speak to Telstra staff direct.
Kind regards
Professor Phone
If I have helped you, a "Like" would be appreciated.
If my advice is a solution, please acknowledge it.
I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Not logical. New go mobile wireless broadband data plans.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Not logical. New go mobile wireless broadband data plans.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Not logical. New go mobile wireless broadband data plans.
You can purchase a new device and get a SIM card quite easily without even chatting with anyone. The TMB plans are cheaper, but you pay a small amount towards device as well. Plus of course you get the extra data at $10/GB.
I personally have the Advanced II and it is a great device (speed is awesome when in a 4GX area).
Ordering online is far easier than having to talk to someone. (I always go to my local T Store however. As I have had awesome service from there for a long time.)
https://www.telstra.com.au/broadband/mobile-broadband/plans