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Notification when close to limit
When I was on a previous plan with Telstra, I was always notified when nearing my limit. On this new plan, I got my last notification when I still had over 2 GB left but, after that I never got another one. I was expecting to get notified again before I reached my limit but I didn't. Next thing, they are adding another 1 GB and charging me for what I didn't want. I tried to use up the 1 GB extra and, trying to refresh my account page to give me an update of useage so I wouldn't go over again and the page was not refreshing, so Telstra "kindly" added another 1 GB on the last day of the month. This time with no warnings of approaching my limit. So I got no notifications when using either 1GB top-ups and I couldn't check my useage. Telstra, you are ripping us off and you know it.
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Re: Notification when close to limit
If you didn’t get notification of the second one you can dispute it with billing if you feel it was untowards.
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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Re: Notification when close to limit
@neen68 Just a further though...Android (can't say about iOS I know nothing about it) has data warning in the settings. And there are plenty of apps to assist further.
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Re: Notification when close to limit
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Re: Notification when close to limit
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Re: Notification when close to limit
On the old bigpond plans they slowed, the new mobile plans do now have the option as well. So might see a new mobile BB plan which has the option at some point again too.
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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