mike123456
Level 1: Cadet

prepaid data balance not showing on myaccount webpage

I'm on a Telstra Freedom Anytime prepaid plan.

I noticed that the Data remaining balance isnt showing on MyAccount webpage when i logged in.

I've compared this with a friend who is on the same plan, and when they log in to their account, they have the data remaining balance shown.

 

Looks like one of the techies from telstra needs to look at my plan and see why it isnt showing the data balance on the myaccount webpage.

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1 REPLY 1
ShannonD
Support Team
Support Team

Re: prepaid data balance not showing on myaccount webpage

Hi mike123456,

Perhaps try clearing your cache & browsing data to see if this helps or try another browser. 

If you would like us to make sure everything is ok on our end, please contact us via http://tel.st/8qpr or by calling 1800266000.

Apologies for any inconvenience in the meantime.

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