Highlighted
Level 1: Cadet

Prepaid recharge goes missing!

Hello folks,

Have been reading some posts about prepaid recharges vanishing?

Happened twice to me a few years ago, 2 x $20 recharges for my tablet, so data only, after a big investigation by myself I found the culprit!... somehow all my credit went to "icloud", for some strange reason I have uploaded all my photos and the like to icloud, not sure how or why but I left my tablet on standby and went to send email 2 hours after recharge!

Telstra, in an Indian call centre told me it was my fault, not theirs and no refund!

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

My Telstra

Keep tabs on your estimated usage with the My Telstra app.

Find out more