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Level 1: Cadet

Telstra Account Services Page

I find this extremely frustrating, I was wanting to go on to a chat line to discuss getting more data in my mobile plan and to cancel my bundle plan as I am never home so I don't use After some time answering questions I got the dialog box to the 24xchat, and nothing happens, it takes me no where not even a message, so I go on the fault section and nothing. Telstra you are getting very bad and this is why people are going to other providers.

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1 REPLY 1
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Account Services Page

You're doing this on a mobile device?
Try checking 'show desktop site' (or something similarly worded). If you're using an iPad/iPhone, safari flat out doesn't like Livechat so try another browser

If on a PC/Mac, try clearing the cache for the browser you're using or another browser
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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