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Re: To Telstra
Do you mean the actual handset, or the plan that you are on?
The best way it to go into a Telstra Store. You can book an appointment via https://crowdsupport.telstra.com.au/t5/Find-your-nearest-Telstra-Retail/ct-p/tstore
You can also buy online via Mobile Phone Plans & Customisable Data from Telstra
or you can chat to a consultant. Send a message by either:
- the My Telstra app on your mobile
- logging into your account via the telstra.com.au website
and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.
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