Cameron45536
Level 1: Cadet

To Telstra

I need to change my mobile phone please

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: To Telstra

Do you mean the actual handset, or the plan that you are on?

 

The best way it to go into a Telstra Store. You can book an appointment via https://crowdsupport.telstra.com.au/t5/Find-your-nearest-Telstra-Retail/ct-p/tstore

 

You can also buy online via Mobile Phone Plans & Customisable Data from Telstra

 

or you can chat to a consultant. Send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

My Telstra

Keep tabs on your estimated usage with the My Telstra app.

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