MauMum
Level 1: Cadet

Unable to view usage of one device on Telstra 24/7 app

Currently have 3 devices, unable to view data usage for one of the devices always says !Oops..... Please try again later.

Changed plans on this number only on 18/06/2020, have not been able to view usage since. Contacted Telstra via chat on app on 17/08/2020, 23/08/2020, 29/08/2020 and 09/09/2020 with no resolution.  Keep getting told to wait 24-48 hours. No-one ever gets back to me. Very very frustrating.

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