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Level 1: Cadet

Why is data usage not available for NBN in telstra app?

I have an NBN connection and the data usage and bills have not been recieved since April.  The Telsta app is useless at allowing me to query this.  Messager never connects and the automated app responses are useless.

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Level 25: The Singularity
Level 25: The Singularity

Re: Why is data usage not available for NBN in telstra app?

The data counters were turned off when all the NBN plans went to unlimited data as part of the COVID-19 measures. They haven't been turned back on yet (presumably because those measures are still in place for Victoria).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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