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Maz16
Level 2: Rookie

I have a Telstra Smart Modem for my Telstra NBN plan but would like to use a Telstra Smart modem with a 5G data only plan.Can I swap the original sim card to the new 5g data only sim, disconnect the phone line and it will work basically like a mobile ...

Ben-999
Level 1: Cadet

Hi Crowd Suppport Community, I'm reviewing some emergency procedures and in the "Bomb threat" section it recommends keeping the phone line open even if the caller hangs up.    Iremember this from years ago, but technology has changed and it might not ...

KRC2021
Level 1: Cadet

Hi all,Trying to redem beets headphones offer, even though I select the address form the verification list when I submit it says please verify address. Have tried on mobile and 2 different desktops so it's not a computer issue. Thanks in advance 

Milroy
Level 1: Cadet

Hi there. Does some know how to open the Telstra Locator Bluetooth Tag without the opening tool or where to buy one as Telstra shops don't stock it nor can I find it on the internet? Tim

Manutd08
Level 1: Cadet

I’m trying to put in place time constraints on my kids school computers using the modem settings. When I come to set the time there are no numbers, only bars, making it difficult to what times I’m actually setting. Does anyone know what the bars actu ...

Nigel41
Level 2: Rookie

OK so I have Outlook as part of my Office 365 subscription and want to add my bigpond.net.au email account to outlook.  I went through all the steps to add account entered IMAP settings and passwords and got the following message: "Something went wro ...

wolfprincess34
Level 2: Rookie

How do I rate my device so I can complete my profile on CrowdSupport?

Lavridvo
Level 1: Cadet

I am wanting to trade my iPhone 6S in but can’t find the trade in portal 

Trigga
Level 2: Rookie

When and how are the refunds for the defunct Smarthome system going to be paid?

paulexocet
Level 1: Cadet

As at today (11/11/20) I've not been able to receive emails since 8/11/20 and this is happening all the time. I have to use webmail or my phone. Webmail is not suitable nor is the phone from keeping the records point of view.Are others experiencing t ...

micknnicki
Level 2: Rookie

Hello,After updating my Apple produces I’m getting a ‘privacy warning’ on my 2.4ghz network but not on the 5g ?? The warning is that the router is ‘Blocking encrypted DNS traffic’, something I’ve never seen before ?? I’ve worked out that it’s somethi ...

ggs
Level 3: Gumshoe

Hello i have had thisT C P68816881192.168.0.138lib torrent/1.2.2.0U D P68816881192.168.0.138lib torrent/1.2.2.0only show up in last 24 hours, can anyone please explain it to me 

poo_noo
Level 2: Rookie

Hi I recently received a Telstra Locator AT-M1 via Telstra Rewards store and am having all sorts of set up issues. The message I keep receiving is "Your tag has not completed onboarding and needs to connect to the Telstra LTE-M network." I am within ...

Oi
Level 6: Bloodhound

Telstra Web Mail fails too open in any browsers.I am really unhappy about this on going issue with Telstra Mail.This issue  is not new same issue was with ADSL Web Mail.It is beyond my understanding why this issue is so complicated for Telstra Web Ma ...

Abhinav1886
Level 1: Cadet

Hi, Say if we have a product that is being sold in US and has necessary certifications. But now it has to be sold in Australian market and the company wants to use Telstra sim, then do we need any specific certifications? Are there any OTA requiremen ...

dra
Level 1: Cadet

My texts or phone calls are not working on my mobile <removed for privacy>   i get a voice saying. Use another device    your choose a board will not allow me to highlight 

cb2010
Level 1: Cadet

Just tried to ring support on 13 2200 who won't answer the phone!!My bill has been regular $46.95/month for 6 months.I have been working from home for 4 months and using the landline (but the bills continued to be for $46.95).Today I got a bill for $ ...

Caz05
Level 1: Cadet

I have an alarm system I’m looking at having to able to be remotely turned off. I am told I need a “data only sim” pare they the same or are they different . I’m not finding how I can just buy a data one , I have found the plan i called Telstra today ...

SueE55
Level 1: Cadet

Hi there.  Very hard to follow where I wanted to go on here. I accidentally chose the wrong user name on here. (Long story)  How can I change my username to what I want it to be please? RegardsSnue.

MeeToo1
Level 1: Cadet

All my other commodities are with Telstra wife pre paid mobile, nbn, land line! I was with Telstra but went another company 12 months ago as Telstra did not have a cheap plan for me, now I would like too come back to Telstra, Being a pensioner I cann ...

mobile11
Level 1: Cadet

 hi all, i have a telstra 4gx wifi pro mobile hotspot modem.There is more then one user using the data from this device.is there a way to log or see the amount of data used by each user?thanks for any info greatly appericated 

Evski1
Level 1: Cadet

Can i use my rewards points to buy a dji mavic mini drone??or are they not available for purchase with the rewards points ?cheers

Joel_Squaresoft
Level 1: Cadet

Any idea on if or when Australia is getting this phone?

snoogle
Level 1: Cadet

Phone is in perfect working order, but although in a protective phone case with a flip front when the phone fell the bottom corner of the wrap around screen shattered on impact and has now cracked and shattered the screen normally I could just get th ...

Maz16
Level 2: Rookie

I have a Telstra Smart Modem for my Telstra NBN plan but would like to use a Telstra Smart modem with a 5G data only plan.Can I swap the original sim card to the new 5g data only sim, disconnect the phone line and it will work basically like a mobile ...

KRC2021
Level 1: Cadet

Hi all,Trying to redem beets headphones offer, even though I select the address form the verification list when I submit it says please verify address. Have tried on mobile and 2 different desktops so it's not a computer issue. Thanks in advance 

paulexocet
Level 1: Cadet

As at today (11/11/20) I've not been able to receive emails since 8/11/20 and this is happening all the time. I have to use webmail or my phone. Webmail is not suitable nor is the phone from keeping the records point of view.Are others experiencing t ...

Abhinav1886
Level 1: Cadet

Hi, Say if we have a product that is being sold in US and has necessary certifications. But now it has to be sold in Australian market and the company wants to use Telstra sim, then do we need any specific certifications? Are there any OTA requiremen ...

teagan1987
Level 2: Rookie

why am I not receiving a lot of my text messages- they have been answered but I don't get all of them 

Telstra (Retired) FelicityCull
Telstra (Retired)

The release of the Samsung Galaxy S6 and Galaxy S6 edge were greatly anticipated by many – but what we were greatly anticipating was getting to share them with you!   And now, finally, we can.     We are now looking for Mobile Insiders to review thi ...

Telstra (Retired) katroberts
Telstra (Retired)

    What is the Mobile Insider team?   The Mobile Insider team are Telstra customers that are selected to be part of a social review team. This means that they trial new phones/tablets which they receive free of charge and provide honest opinions on ...

Telstra (Retired) StephenD
Telstra (Retired)

Thanks for the fantastic contribution so far. The last round of questions for the Sony Xperia Z user review have been included below.   1. After three weeks of using the phone what specs actually matter to you? 2. Since first hearing about the Sony X ...

Milroy
Level 1: Cadet

Hi there. Does some know how to open the Telstra Locator Bluetooth Tag without the opening tool or where to buy one as Telstra shops don't stock it nor can I find it on the internet? Tim

SueE55
Level 1: Cadet

Hi there.  Very hard to follow where I wanted to go on here. I accidentally chose the wrong user name on here. (Long story)  How can I change my username to what I want it to be please? RegardsSnue.

mobile11
Level 1: Cadet

 hi all, i have a telstra 4gx wifi pro mobile hotspot modem.There is more then one user using the data from this device.is there a way to log or see the amount of data used by each user?thanks for any info greatly appericated 

Joel_Squaresoft
Level 1: Cadet

Any idea on if or when Australia is getting this phone?

snoogle
Level 1: Cadet

Phone is in perfect working order, but although in a protective phone case with a flip front when the phone fell the bottom corner of the wrap around screen shattered on impact and has now cracked and shattered the screen normally I could just get th ...

Joy53
Level 1: Cadet

My mobile plan expires soon. Will it be renewed automatically with my existing plan. Haven't been able to speak to anyone at Telstra 

Mememewee
Level 1: Cadet

Could anyone tell me how to divert a fax number to another number? It is a non-NBN landline.  I need to change it urgently to receive referrals from doctors while I provide telehealth mental health services from home. The online chat feature is not u ...

jh6491
Level 1: Cadet

how can I identify callers into your conference call on completion of conference call

orsmd
Level 1: Cadet

i need to view some important emails sent back in 2014.i can see the sent emails but the inbox only goes back to may 2016!

Maxvickie
Level 2: Rookie

I have not been receiving for a number of days I am also unsure if my e-mails are sending are the e-mails down in  Shellharbour 

GCoxx69
Level 1: Cadet

I’m just wondering as my gig amount has changed if I’m on to a new plan and if so can I change it to a different plan?

Telstra (Retired) danmichael
Telstra (Retired)

Hey guys I was given this by our tech peeps as a few options -          With the Device Plugged in Go to My Account on the Connection Manager (use interface on computer).-          With the deice plugged in or or any other computer, Go to myprepaid.t ...

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