Like I can't make any calls at the moment
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You can go to https://fix.telstra.com and run the troubleshooter, this cna tell you if there is an outage in your area, and help diagnose problems with your service.
Otherwise you will need to call 1800 834 273 (for NBN connections) or 132203 (for non-NBN connections) or chat online via Livechat.
With direct debit there’s no need to give paying your bill another thought.
Avoid queuing up and never worry about late fees again.