Locator CAT-M1 onboarding issue

[poo_noo]

Hi I recently received a Telstra Locator AT-M1 via Telstra Rewards store and am having all sorts of set up issues. The message I keep receiving is "Your tag has not completed onboarding and needs to connect to the Telstra LTE-M network." I am within the LTE-M network area. I've been onto the platinum support team however no solution has been arrive at yet. (The call dropped out & I am awaiting a call back). Any others with this issue

[poo_noo]

It now seems to have connected. I wish I could say what did it but I'm pleased to say it's working now.