My imap incoming from telstra webmail keeps dropping out and I can't get emails sometimes for days.

[paulexocet]

As at today (11/11/20) I've not been able to receive emails since 8/11/20 and this is happening all the time. I have to use webmail or my phone. Webmail is not suitable nor is the phone from keeping the records point of view.

Are others experiencing this? Some months ago I gave control of my computer to a Telstra tech and he went right through everything. even set up another access via Firefox without success. He indicated at that time Telstra was experiencing a server problem but now it is months on and nothing has changed.

Any ideas?

[KWL · Accepted solution]

I have not been able to receive emails since 8/11/20 and cannot get any support to resolve the issue. No idea what to do..... in frustration I am considering changing providers, one where customer service and support is offered.

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@paulexocet wrote:

As at today (11/11/20) I've not been able to receive emails since 8/11/20 and this is happening all the time. I have to use webmail or my phone. Webmail is not suitable nor is the phone from keeping the records point of view.

Are others experiencing this? Some months ago I gave control of my computer to a Telstra tech and he went right through everything. even set up another access via Firefox without success. He indicated at that time Telstra was experiencing a server problem but now it is months on and nothing has changed.

Any ideas?

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[Jupiter · Accepted solution]

Telstra Mail is rather problematic, you may need to increase the timeout period on the app on your device to allow the server more time to respond.