cb2010
Level 1: Cadet

Telstra Voice Plus billing

Just tried to ring support on 13 2200 who won't answer the phone!!

My bill has been regular $46.95/month for 6 months.

I have been working from home for 4 months and using the landline (but the bills continued to be for $46.95).

Today I got a bill for $255.91 and I want someone to explain why there such an increase this month.

Thanks

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1 REPLY 1
Rohan123
Level 18: Intelligence Chief

Re: Telstra Voice Plus billing

Hi @cb2010 

Try calling this number if you want to talk to someone. 1800 461 799

 

Or use the Telstra app.

https://www.telstra.com.au/mytelstra

Send a message (blue icon, bottom right of Get Help screen) and if Codi sends you somewhere else, type "Speak to a consultant" and it should transfer you to the queue to chat to a human.

 

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit