Telstra Smart Home

Device Knowhow

cancel
Showing results for 
Search instead for 
Did you mean: 
Device Knowhow
Show more
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
DarrylTonkin
Level 1: Cadet

Please maintain my plan limit at 60 Gb.  Do no increase to 80 Gb.

Jacg
Level 1: Cadet

It shows an amber light only. Have unplugged it several times, color does not change and it makes a strange noise whilst connected

Muddy8
Level 1: Cadet

I have plugged in an old 4200TL Telstra TV unit that we got a few years ago but never used. I’m trying to connect it to google mini but I cannot find the Voice Linking as described in the instructions. Is it likely that this model doesn’t have the ab ...

Taz99
Level 1: Cadet

My service wasn’t not connected as promised yesterday. I’ve called the velocity line and they say call in office hours. No sign of what office hours are on the weekend. Anyone know? 

LanceL66
Level 3: Gumshoe

I’ve tried multiple times in multiple ways to connect my Kogan security camera to my NBN modem with no success, times out saying unable to connect every time.I’ve tried things with the manufacturer’s support people including disabling 5G, turning off ...

Demoi
Level 1: Cadet

Two days now without internet access and needing to get a project for work finished, was 48 hours into a 50 hour project that needs to be completed asap. Have gone through all the support solutions and the modem still has no lights for "link, "online ...

Molly1972
Level 1: Cadet

Hi, I just bought a next gear nighthawk router to use in our house that uses Telstra velocity. When it’s set up I have phone service but I’m unable to use internet,or connect it to the internet at all. Just waited 1 hour 15 min on hold for Telstra an ...

Dret73
Level 1: Cadet

My LG 55 smart tv UK6540PTD has stopped connection to WIFI. I get an Error Code 106.I'm writing this on a laptop so wifi is generally running fine, current speed test is 21Mbps. No issues with phones or google home so it appears to be a specificities ...

Kazzle
Level 2: Rookie

hi, looking for advice on best telstra dongle for use in regional Victoria that I can add to my existing Telstra account. thx in advance 

sh_zoghby
Level 1: Cadet

I can not login to my locator subscription anymore, it keep asking me to subscribe, while I have been already subscribed for almost a year using them with last bill paid with locator subscription already.

LanceL66
Level 3: Gumshoe

I’ve tried multiple times in multiple ways to connect my Kogan security camera to my NBN modem with no success, times out saying unable to connect every time.I’ve tried things with the manufacturer’s support people including disabling 5G, turning off ...

Kazzle
Level 2: Rookie

hi, looking for advice on best telstra dongle for use in regional Victoria that I can add to my existing Telstra account. thx in advance 

dv5
Level 2: Rookie

I have bought Phillips smart LED lights, and I am trying to connect it to my phone through my wifi, but it is not connecting. The box says it only connects to 2.4ghz wifi, but my Telstra gen 2 smart modem isn't letting me do so.Is there a way to chan ...

CasperBoy
Level 1: Cadet

I am new to TelstraTV and the NBN.  How is the TelstraTV signal received - thru my existing television antenna or thru the TelstraTV box?

C3PO
Level 3: Gumshoe

I have the above modem with the attached firmware and have been led to believe by Telstra Technical Support that unlike updating the firmware for other brands of modems that if there is a firmware issue like unable to actually access the modem dashbo ...

Sajal
Level 1: Cadet

I have Telstra Gen2 modem. I have a 1TB HDD attached to the modem which I can access with my TV, Laptop and mobiles. No issue there. Problem is I can not add or remove files from HDD while it is attached to the modem. Is there anyway to enable write ...

Angoure31
Level 1: Cadet

I have a Telstra Smart Modem.Lights are:      Online = green = OK      WAN/DSL = green = OK       Mobile mode = off      Mobile signal = orange = OK reception, but not the best      Phone = green = OK Questions1.  What does the "Mobile mode" mean?2.  ...

3939
Level 1: Cadet

Hey guys
I’ve just recently brought a locator device outright! I need to set it up but Telstra are saying they can’t connect it because I need to sign a contract to be able to get the device in the first place! I’ve already brought the device on the T ...

Ausiet
Level 1: Cadet

Is it possible to configure a guest account on the wifi boosters? I have scoured the net looking for directions but have not been able to find anyone who has even tried. Thanks for your assistance. Tony. 

Kronos
Level 3: Gumshoe

Hican someone point me to instructions on how to activate the motion sensor in the LED Flood light.  ie. set sensitivity, set timer when motion detected, integrate sensor into automatons etcta

Muddy8
Level 1: Cadet

I have plugged in an old 4200TL Telstra TV unit that we got a few years ago but never used. I’m trying to connect it to google mini but I cannot find the Voice Linking as described in the instructions. Is it likely that this model doesn’t have the ab ...

Demoi
Level 1: Cadet

Two days now without internet access and needing to get a project for work finished, was 48 hours into a 50 hour project that needs to be completed asap. Have gone through all the support solutions and the modem still has no lights for "link, "online ...

sh_zoghby
Level 1: Cadet

I can not login to my locator subscription anymore, it keep asking me to subscribe, while I have been already subscribed for almost a year using them with last bill paid with locator subscription already.

RicShaw35
Level 1: Cadet

Hi , I cant get my Telstra box to talk to my projector. The picture flashes on and off.

De011
Level 1: Cadet

I have been trying to connect my daughters brand new Apple 5 watch to a Telstra One number since Monday 4th 2020. This is day 6 3 trips back to the Telstra shop 6 hours on the phone hung up on twice and no one has any idea how to fix the problem. Fin ...

Jetstar
Level 1: Cadet

I have no signal from my Telstra tv box, I have done all the rebooting turning off and resetting options, also rebooted the Modem. can you please advise, no tech support atm

Chop73
Level 1: Cadet

Why does my MessageBank periodically switch to voice to text? How do I stop voice to text for good?

Swigram
Level 1: Cadet

I received my Telstra TV modem but during my conversation with the sales technician I requested another  one for the second smart TV I have in my bedroom. I’m unable to connect the bedroom TV up to the internet but have free to air and was wondering ...

Smartbad8
Level 1: Cadet

Unable to connect the coaxial cable with these wall sockets. Recently moved into a new place and the apartment has old coaxial wall sockets. Please help

Huester
Level 1: Cadet

Apparently its 'bricked'. As I obtained this from Telstra Rewards less than a year ago, am I eligible for a replacement?

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit