Catdog1
Level 1: Cadet

New Gen2 modem will not pair with printer

We have just upgraded to Gen 2 after having issues with I assume Gen 1 modem. 
We were able to reconnect everything except our Epson wifi printer. 
I have tried to pair these two pretty much for an hour or more, i don’t know what the issue is. 
Am I missing something simple?

I have reset the fault and then started with the printer and then the modem. 
I have then reset the fault and then started with the modem and then the printer. 
I have strong Wi-fi signal at the printer and vice versa at the modem?

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2 REPLIES 2
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: New Gen2 modem will not pair with printer

The modem 2.4 GHz WiFi might be faulty. Have you checked with a WiFi scanner that both WiFi bands are transmitting? If the 2.4 GHz WiFi band is transmitting one thing you could try is logging into the modem, going to WiFi and changing the 2.4 GHz WiFi Channel width from Auto to 20 MHz.

Catdog1
Level 1: Cadet

Re: New Gen2 modem will not pair with printer

Looks like you were correct with the 2.4 not working. A brand new Gen 2 and we only have the 5Ghz working. Thanks for the help. 

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