Level 1: Cadet

telstra smart modem stuck in backup mode

Why my smart modem stuck in backup mode? I tried to restart it and reset it but still in backup mode.

How can I do it?

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Level 22: Superhuman
Level 22: Superhuman

Re: telstra smart modem stuck in backup mode

It sounds like your NBN service is not working?


If you have an NBN box, what lights are on that? If the NBN service is OK, the modem would sense that and switch out of backup mode..


If it is a NBN service that connects to the Telstra modem using the WAN port you can connect a device directly into the NBN port and run a Speedtest to see if the NBN service is working or not..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Telstra (Retired)
Telstra (Retired)

Re: telstra smart modem stuck in backup mode

I'd also recommend checking our outage page here https://tel.st/nw6ep that will list any nbn outages in your area.

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