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Greghillsspeech
Level 1: Cadet

Our DOT service was recently relocated. Took a while to get the fax line right. The Gateway config needed to be uploaded again. Unanswered calls used to go to a voicemail with an email sent including a wav  (or whatever) file with the message. Neithe ...

JohnEmerging
Level 1: Cadet

After running out of ports on our SPA122 and 3 months of slow service from the agent I was communicating with, I have finally taken delivery of a OneAccess-100 8-Port.
Using Telstra Call Conductor I dutifully entered the MAC address and other details ...

azerbo64
Level 1: Cadet

My 101 Message Bank has recently changed to a Male Voice  with options you have to wait for him to read through before you can press 5 to delete.  Why is this    Can it be changed back 

RobS2607
Level 1: Cadet

Folks I have a 1300 number currently under AAPT, I want to bring it back to Telstra. How do I do this?

C2P2
Level 1: Cadet

Today telstra deleted my business main land line by mistake. It took 12+ hours to figure out what happened. How do I get my number back and running?I am very stressed and exhausted dealing with this all day today.  Disaster ++

zahno
Level 1: Cadet

DOT

Constant issues with Telstra DOT. The business is now running on 4G Backup and I have to call Telstra daily and wait 2 hours to wait on hold to speak to someone overseas who insists on trouble shooting from the very beginning.How can I run a small bu ...

Issues77
Level 1: Cadet

if I was unable to answer my phone line and people left a message it would not only be on the phone  when I dial 101 but I’d also get an email to my email address I could then listen to the message. This service has suddenly stopped. How can I fix it ...

Mother05
Level 1: Cadet

My message bank is not responding when I press any buttons to delete, save, or report a scam. I am unable to remove my old messages. 

robbygee
Level 2: Rookie

HiI've got a second KX-TGP600 Base Unit that I'm not using and was wondering if it would work for my parent's place?Regards

Geoff-1
Level 1: Cadet

Hi All, I'm hoping someone can shed some light. We regularly Port phone numbers from Telstra over to another carrier (Will be a VoIP number at the destination as well). We have no problems when we port a copper based service, whether it's a Complex P ...

BigTig
Level 1: Cadet

Currently we have a domain for our business hosted by Telstra eg abc@ourcompany.com.au.   We have 2 emails linked to it for our business and since last night cannot send or receive emails. Have called numerous numbers keep getting referred to 1800491 ...

chainsaw1960
Level 1: Cadet

I used to use the DOT app on laptop and smart phone but it no longer works, so what has replaced it?

spycatcher007
Level 1: Cadet

Anyone know how many extra status IP you can get on DOT or it’s new name. And how much they are?

sameer_bhathal
Level 1: Cadet

hi team members,Need help as Telstra store people can' help anymore in my city (Toowoomba, QLd)I have one MBN and internet with telstra over DOT under my name in my main account. Lets consider this as Account A for simplicity.Apart from this, I has h ...

AboutSS
Level 2: Rookie

I have spent 30-40 hours with chat support (because it is IMPOSSIBLE to speak to a real person) as I need to port our fax number to a fax to email service and every time I speak to someone I get different information with promises of further informat ...

Sony_xperia_use
Level 1: Cadet

Sony Xperia 1 II 5g settings .What are the 5g settings I have to input for this phone to access 5g.The band's of 5g the phone uses are:  1, 3, 28, 77, 78 NSA/Sub6 Thanks 

JNAJ
Level 1: Cadet

I have been trying to call a medical center from 9:00 am to 4:30 pm today and the line is permanently busy. The center is also not answering e-mails. Is it possible for Telstra to do a line / systems check to verify if it is a comms issue or not. The ...

Fedup56
Level 1: Cadet

i am looking at upgrading my office phone system to a Voip based system. I have been with Telstra for the last 15 years. Every time i call to try and discuss spending money with them i receive a voice message telling me how busy you are and want to s ...

penni
Level 1: Cadet

hi , i recieved my modification complete order referr 1150834633 yesterday and still our phone isnt woeking . it is still being diverted to my mobil number <removed for your privacy> . the new work number that you where working on and apparently comp ...

Baz298
Level 1: Cadet
InTele
Level 1: Cadet

I want to be able to disable (or Turn off) SIP ALG. (ALG – Application Layer Gateway)

MartinaL
Level 1: Cadet

We currently have a standard NBN modem with two phone lines coming in which is distributed in our warehouse via a patch panel (which has 30 ports) to two seperate offices.  We have recently setup virtual receptionist to let people choose which line t ...

ASC20
Level 1: Cadet

How do I actually talk to someone at Telstra and not be stuck on the chat app. 5+ hours a day, over a week and a half I have been trying to get my number released for porting.  Telstra have cancelled my internet and disabled my phone line resulting i ...

chainsaw1960
Level 1: Cadet

I used to use the DOT app on laptop and smart phone but it no longer works, so what has replaced it?

AnotherAdam
Level 2: Rookie

Hi all, first post here so apologies if this has already been answered somewhere. I did have a search around... I've got the standard Telstra Gateway Pro modem (Netgrat V7610) on my DOT plan. It replaces a TP-Link I had been using after my earlier un ...

DineshSCBS
Level 1: Cadet

Hello We are running a business from home and have two phone lines. We need to migrate to NBN (HFC technology) over the next few months. We are looking seriously at the following plan which seems to meet our requirements. https://www.telstra.com.au/c ...

NumbersGuy
Level 2: Rookie

Hey guys, is there a way to buy and manage any of the special (smart numbers ACMA calls them) with Telstra? can Telstra buy one (or many) for me and configure for my business when I have a voice service with Telstra? where can I find more info about ...

Gnome1
Level 2: Rookie

I have recently been swithed over to the NBN for our phone lines and have 5 lines on a DOT package.The 5 lines appear on an analogue adaptor that then connects to our phone system. These 5 lines are in a hunt group just as they were before being cuto ...

ShoalBayNews
Level 1: Cadet

Please advise process to complete above for a new digitl business land-line

Invasion
Level 3: Gumshoe

Hey Guys, Captains Log: Wednesday 22/09/16 Still no sign of intelligent life anywhere. It is day six trying to configure my local PBX so that i can have a phone system that works. Everyone that i speak to at Telstra just transfers myself onto someone ...

cadbase
Level 2: Rookie

We've just transitioned from ADSL2+ Internet with analogue PSTN phones on copper to NBN fire-to-the-premise for the Internet and SIP phones through Telstra DOT. Which ports do we need to open to allow the IP phone traffic through our firewall? We've ...

maxros11
Level 2: Rookie

Hi, We arelooking to get TELSTRA web hosting,However im not able to fine any specific details in regards of upload speed on hosting andif there is a actual usage limit. We currently hosting with other company and our upload on the server webpage acce ...

Steve-1
Level 2: Rookie

Can I have any of the Telstra Digital Office Technology products connected to my residential Telstra service?

odie12
Level 2: Rookie

My brother's work has just upgraded from bigpond to telstra business and we now have the Telstra Netgear DEVG2020 router installed.  The technician that attended was helpful, and I was able to setup all port forwarding, remote access, remote desktop, ...

4WAG
Level 1: Cadet

Have been on DOT for a couple of year now, and am generally happy with it. One issue that we would like to see resolved however... We advertise our Auto Attendant number as our main business number on our stationary and advertising etc. Callers can s ...

jorr17
Level 4: Private Eye

Hi,  I'm looking at trying to set up a Brother HL-2130 Printer onto the DEVG2020 printer so that it can be shared across the network. It only has a USB port on it, (no Ethernet), and I'm wondering whether I can share the printer across the network vi ...

SergeB
Level 3: Gumshoe

Subject says it all, is the SRP527W as used in Telstra digital installs susceptible?  Current firmware is 1.01.28 (002). Also are there any updates? Cheers.

SN
Level 1: Cadet

Hi,  If I have 2  phone lines and 5 handset in my office. Let's assume one line is busy with the incoming call and my receptionist is answering the call, can I use my other handset on my desk which is also on the same line as the one on the reception ...

Deedzy
Level 3: Gumshoe

I signed up today for this service on the proviso that I can use a phone when the power goes off. We live in a High Bushfire Prone area and need to have a phone that works without the power. Am I able to use an existing phone, as we do now, with the ...

Reiku
Level 1: Cadet

Hello everyone. The names Tim and I got a question.Recently i was informed about a rather great plan called BizEssentials. It sounded perfect given that I could change my primary line and cap my call costs. However I was recently informed that the li ...

RobS2607
Level 1: Cadet

Folks I have a 1300 number currently under AAPT, I want to bring it back to Telstra. How do I do this?

zahno
Level 1: Cadet

DOT

Constant issues with Telstra DOT. The business is now running on 4G Backup and I have to call Telstra daily and wait 2 hours to wait on hold to speak to someone overseas who insists on trouble shooting from the very beginning.How can I run a small bu ...

Issues77
Level 1: Cadet

if I was unable to answer my phone line and people left a message it would not only be on the phone  when I dial 101 but I’d also get an email to my email address I could then listen to the message. This service has suddenly stopped. How can I fix it ...

Mother05
Level 1: Cadet

My message bank is not responding when I press any buttons to delete, save, or report a scam. I am unable to remove my old messages. 

Geoff-1
Level 1: Cadet

Hi All, I'm hoping someone can shed some light. We regularly Port phone numbers from Telstra over to another carrier (Will be a VoIP number at the destination as well). We have no problems when we port a copper based service, whether it's a Complex P ...

AboutSS
Level 2: Rookie

I have spent 30-40 hours with chat support (because it is IMPOSSIBLE to speak to a real person) as I need to port our fax number to a fax to email service and every time I speak to someone I get different information with promises of further informat ...

Fedup56
Level 1: Cadet

i am looking at upgrading my office phone system to a Voip based system. I have been with Telstra for the last 15 years. Every time i call to try and discuss spending money with them i receive a voice message telling me how busy you are and want to s ...

Baz298
Level 1: Cadet
InTele
Level 1: Cadet

I want to be able to disable (or Turn off) SIP ALG. (ALG – Application Layer Gateway)

MartinaL
Level 1: Cadet

We currently have a standard NBN modem with two phone lines coming in which is distributed in our warehouse via a patch panel (which has 30 ports) to two seperate offices.  We have recently setup virtual receptionist to let people choose which line t ...

ASC20
Level 1: Cadet

How do I actually talk to someone at Telstra and not be stuck on the chat app. 5+ hours a day, over a week and a half I have been trying to get my number released for porting.  Telstra have cancelled my internet and disabled my phone line resulting i ...

HelenR1
Level 1: Cadet

Is the CommManager App still current?  I can no longer log in to remotely control some aspects of our office phone system.  Telstra online has been little help

jimmyjames1
Level 2: Rookie

Hello Telstra Crowd Support, We have recently swapped over to NBN. During this process we had to migrate our PSTN line hunt land lines too. We have an in-house NEC Sl1100 phone system. Our lines have been migrated to 3x Telstra PSTN replacement lines ...

Cannakooka
Level 1: Cadet

Telstra will discontinue email hosting from 6 October and have told me i need to sign up with microsoft which i am reluctant to do. i have spoken to godaddy and others about carrying my personal email address across to them but they need " back room ...

Juddah
Level 1: Cadet

Hi,
A number of years ago when we transitioned to NBN and DOT we were provided with 2 cordless phones. (Panasonic KX-TPA50's along with the Base Unit KX-TGP500)
Recently the cordless handsets have become unreliable and require to be replaced. I know th ...

MLITG
Level 1: Cadet

Hi, we would like to have our Business Name appear for people when we ring them. We currently have the DOT system. Is this possible?

Sank
Level 1: Cadet

After being on hold for over an hr ( 4th time ) . I would like to know how i can change your MB plans online  

EwingElectrical
Level 1: Cadet

We have 2 Panasonic KX-TPA50 Handsets which have seen better days and need replacing. Need to locate how/where to replace please. Once we receive need information on how to pair to existing system.

Leighohara
Level 1: Cadet

My Telstra Business Connect app on my iPhone has the following error message: “Messaging gateway is misconfigured” Can you please advise how I can fix this?  I have uninstalled and re-installed the app but this didn’t fix it.

CommsGipp1
Level 2: Rookie

Has anybody connected a nec2100 pbx to telstra business sip one425 ntu. Have installed sip ntu per the telstra business sip installation documentations.Northbound can make outgoing test call from sip ntu to telstra servicesProblem is southbound from ...

Moedove
Level 1: Cadet

Received a text to send a message so I could be notified about activating two per paid phones

auntysuzi
Level 1: Cadet

Hi I work for a medical specialist and we are using the Panasonic KX-TPA60.  We have multiple base units.  When an incoming call comes thru and I answer on Base unit 1(reception) I can hear it ringing on all the other base units.  How can this be adj ...

Telcoguy2000
Level 1: Cadet

Hi, I have a customer who is trying to port a number to another carrier from Telstra. they are on an exchange based diversion ongoing. their new carrier is telling them that the number is disconnected when they are requesting the number. This is not ...

jo_exp
Level 1: Cadet

We have a Telstra DOT service that is out of contract. The business has moved premises and now has an NBN connection with Aussie Broadband. I'm advised that Aussie cannot port the number, as Telstra DOT numbers are a "complex service" and this needs ...

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