DOT (Digital Office Technology)™

Hi All, I'm hoping someone can shed some light. We regularly Port phone numbers from Telstra over to another carrier (Will be a VoIP number at the destination as well). We have no problems when we port a copper based service, whether it's a Complex P ...

I have spent 30-40 hours with chat support (because it is IMPOSSIBLE to speak to a real person) as I need to port our fax number to a fax to email service and every time I speak to someone I get different information with promises of further informat ...

i am looking at upgrading my office phone system to a Voip based system. I have been with Telstra for the last 15 years. Every time i call to try and discuss spending money with them i receive a voice message telling me how busy you are and want to s ...

I want to be able to disable (or Turn off) SIP ALG. (ALG – Application Layer Gateway)

We currently have a standard NBN modem with two phone lines coming in which is distributed in our warehouse via a patch panel (which has 30 ports) to two seperate offices.  We have recently setup virtual receptionist to let people choose which line t ...

How do I actually talk to someone at Telstra and not be stuck on the chat app. 5+ hours a day, over a week and a half I have been trying to get my number released for porting.  Telstra have cancelled my internet and disabled my phone line resulting i ...

Is the CommManager App still current?  I can no longer log in to remotely control some aspects of our office phone system.  Telstra online has been little help

Hello Telstra Crowd Support, We have recently swapped over to NBN. During this process we had to migrate our PSTN line hunt land lines too. We have an in-house NEC Sl1100 phone system. Our lines have been migrated to 3x Telstra PSTN replacement lines ...

Telstra will discontinue email hosting from 6 October and have told me i need to sign up with microsoft which i am reluctant to do. i have spoken to godaddy and others about carrying my personal email address across to them but they need " back room ...

Hi,
A number of years ago when we transitioned to NBN and DOT we were provided with 2 cordless phones. (Panasonic KX-TPA50's along with the Base Unit KX-TGP500)
Recently the cordless handsets have become unreliable and require to be replaced. I know th ...

Hi, we would like to have our Business Name appear for people when we ring them. We currently have the DOT system. Is this possible?

After being on hold for over an hr ( 4th time ) . I would like to know how i can change your MB plans online  

We have 2 Panasonic KX-TPA50 Handsets which have seen better days and need replacing. Need to locate how/where to replace please. Once we receive need information on how to pair to existing system.

My Telstra Business Connect app on my iPhone has the following error message: “Messaging gateway is misconfigured” Can you please advise how I can fix this?  I have uninstalled and re-installed the app but this didn’t fix it.

Has anybody connected a nec2100 pbx to telstra business sip one425 ntu. Have installed sip ntu per the telstra business sip installation documentations.Northbound can make outgoing test call from sip ntu to telstra servicesProblem is southbound from ...

Received a text to send a message so I could be notified about activating two per paid phones

Hi I work for a medical specialist and we are using the Panasonic KX-TPA60.  We have multiple base units.  When an incoming call comes thru and I answer on Base unit 1(reception) I can hear it ringing on all the other base units.  How can this be adj ...

Hi, I have a customer who is trying to port a number to another carrier from Telstra. they are on an exchange based diversion ongoing. their new carrier is telling them that the number is disconnected when they are requesting the number. This is not ...

We have a Telstra DOT service that is out of contract. The business has moved premises and now has an NBN connection with Aussie Broadband. I'm advised that Aussie cannot port the number, as Telstra DOT numbers are a "complex service" and this needs ...

We moved business premises two months ago, and were advised by Telstra we would be allocated a temporary new number/service until our business number could be connected. We've just received a bill charging for both DOT services, I cannot log in to on ...

Once again I paid $30 So I get my 10GB, but only 4GB gets topped up. I had 11.48GB on my phone. Then I topped up $30 before my 28days expired and it just went up to 15GB. This is disgusting. Why is this happening.  That's twice now this has happened ...

Hi all,At our small business in East Gippsland Victoria we have been unable to un-divert our two phone lines from our weekend on call person. This is a repeat of a fault that occured about a month ago. At that time we reported the fault . . . many bu ...

Good Afternoon  We were hoping to create a selective call forward on one of the users in our Commpilot. there is currently one set up under the main business line but we wanted to create one for a particular user. We've been getting an error when try ...