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DOT (Digital Office Technology)™

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Moedove
Level 1: Cadet

Received a text to send a message so I could be notified about activating two per paid phones

auntysuzi
Level 1: Cadet

Hi I work for a medical specialist and we are using the Panasonic KX-TPA60.  We have multiple base units.  When an incoming call comes thru and I answer on Base unit 1(reception) I can hear it ringing on all the other base units.  How can this be adj ...

Telcoguy2000
Level 1: Cadet

Hi, I have a customer who is trying to port a number to another carrier from Telstra. they are on an exchange based diversion ongoing. their new carrier is telling them that the number is disconnected when they are requesting the number. This is not ...

jo_exp
Level 1: Cadet

We have a Telstra DOT service that is out of contract. The business has moved premises and now has an NBN connection with Aussie Broadband. I'm advised that Aussie cannot port the number, as Telstra DOT numbers are a "complex service" and this needs ...

Karen2708
Level 1: Cadet

How do I activate and deactivate Call Forwarding Immediate.We have a DOT plan using an older NEC Phone System.*21 is not working.

Snozzy21
Level 1: Cadet

t is a complete Joke if support is available  from Telstra . I have been seeking assistance for at least two months and it get backs to a phone number and then no action, I am highly pissed off.The storey they put over is they are busy solving proble ...

DBM149
Level 1: Cadet

We moved business premises two months ago, and were advised by Telstra we would be allocated a temporary new number/service until our business number could be connected. We've just received a bill charging for both DOT services, I cannot log in to on ...

Jimmy342
Level 1: Cadet

Once again I paid $30 So I get my 10GB, but only 4GB gets topped up. I had 11.48GB on my phone. Then I topped up $30 before my 28days expired and it just went up to 15GB. This is disgusting. Why is this happening.  That's twice now this has happened ...

Namrogo
Level 1: Cadet

I need to connect a Cisco 7841 Voip phone with SIP protocols to use with my Telstra plan that has a phone connection. This phone is a conference phone that needs to connect up to 5 people.Can I connect straight into the Telstra Smart Modem in the pho ...

Roh3
Level 1: Cadet

Hi for a small business with 2 incoming phone lines whats the best & price effective phone system say 3 or 4 cordless with one base ? I have 6 staff but not all need the phone but prefer cordless I have Fibre to the node NBN already with Telstra I've ...

DineshSCBS
Level 1: Cadet

Hello We are running a business from home and have two phone lines. We need to migrate to NBN (HFC technology) over the next few months. We are looking seriously at the following plan which seems to meet our requirements. https://www.telstra.com.au/c ...

NumbersGuy
Level 2: Rookie

Hey guys, is there a way to buy and manage any of the special (smart numbers ACMA calls them) with Telstra? can Telstra buy one (or many) for me and configure for my business when I have a voice service with Telstra? where can I find more info about ...

Gnome1
Level 2: Rookie

I have recently been swithed over to the NBN for our phone lines and have 5 lines on a DOT package.The 5 lines appear on an analogue adaptor that then connects to our phone system. These 5 lines are in a hunt group just as they were before being cuto ...

ShoalBayNews
Level 1: Cadet

Please advise process to complete above for a new digitl business land-line

Invasion
Level 3: Gumshoe

Hey Guys, Captains Log: Wednesday 22/09/16 Still no sign of intelligent life anywhere. It is day six trying to configure my local PBX so that i can have a phone system that works. Everyone that i speak to at Telstra just transfers myself onto someone ...

cadbase
Level 2: Rookie

We've just transitioned from ADSL2+ Internet with analogue PSTN phones on copper to NBN fire-to-the-premise for the Internet and SIP phones through Telstra DOT. Which ports do we need to open to allow the IP phone traffic through our firewall? We've ...

maxros11
Level 1: Cadet

Hi, We arelooking to get TELSTRA web hosting,However im not able to fine any specific details in regards of upload speed on hosting andif there is a actual usage limit. We currently hosting with other company and our upload on the server webpage acce ...

Steve-1
Level 2: Rookie

Can I have any of the Telstra Digital Office Technology products connected to my residential Telstra service?

odie12
Level 2: Rookie

My brother's work has just upgraded from bigpond to telstra business and we now have the Telstra Netgear DEVG2020 router installed.  The technician that attended was helpful, and I was able to setup all port forwarding, remote access, remote desktop, ...

4WAG
Level 1: Cadet

Have been on DOT for a couple of year now, and am generally happy with it. One issue that we would like to see resolved however... We advertise our Auto Attendant number as our main business number on our stationary and advertising etc. Callers can s ...

Moedove
Level 1: Cadet

Received a text to send a message so I could be notified about activating two per paid phones

auntysuzi
Level 1: Cadet

Hi I work for a medical specialist and we are using the Panasonic KX-TPA60.  We have multiple base units.  When an incoming call comes thru and I answer on Base unit 1(reception) I can hear it ringing on all the other base units.  How can this be adj ...

Telcoguy2000
Level 1: Cadet

Hi, I have a customer who is trying to port a number to another carrier from Telstra. they are on an exchange based diversion ongoing. their new carrier is telling them that the number is disconnected when they are requesting the number. This is not ...

jo_exp
Level 1: Cadet

We have a Telstra DOT service that is out of contract. The business has moved premises and now has an NBN connection with Aussie Broadband. I'm advised that Aussie cannot port the number, as Telstra DOT numbers are a "complex service" and this needs ...

DBM149
Level 1: Cadet

We moved business premises two months ago, and were advised by Telstra we would be allocated a temporary new number/service until our business number could be connected. We've just received a bill charging for both DOT services, I cannot log in to on ...

Jimmy342
Level 1: Cadet

Once again I paid $30 So I get my 10GB, but only 4GB gets topped up. I had 11.48GB on my phone. Then I topped up $30 before my 28days expired and it just went up to 15GB. This is disgusting. Why is this happening.  That's twice now this has happened ...

thewhitefly
Level 1: Cadet

Hi all,At our small business in East Gippsland Victoria we have been unable to un-divert our two phone lines from our weekend on call person. This is a repeat of a fault that occured about a month ago. At that time we reported the fault . . . many bu ...

Appliances
Level 1: Cadet

Good Afternoon  We were hoping to create a selective call forward on one of the users in our Commpilot. there is currently one set up under the main business line but we wanted to create one for a particular user. We've been getting an error when try ...

Duckss2211
Level 2: Rookie

The app works fine - so long as my phone doesn't go to sleep. If it does I don't get any incoming call notifications, only a missed call notification. Also, it doesn't list it anywhere, but my app does not work on 4G, only works if I'm connected to w ...

Kensington3031
Level 1: Cadet

Nbn

Hi ive been with you guys for quite a while now and live in Kensington melbourne. We had been running at 5 megs p/s from the speed test for the last 5 years and you have now installed nbn here. I now get .91 megs p/s and can not do anything. I can’t ...

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