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DOT (Digital Office Technology)™

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EwingElectrical
Level 1: Cadet

We have 2 Panasonic KX-TPA50 Handsets which have seen better days and need replacing. Need to locate how/where to replace please. Once we receive need information on how to pair to existing system.

Leighohara
Level 1: Cadet

My Telstra Business Connect app on my iPhone has the following error message: “Messaging gateway is misconfigured” Can you please advise how I can fix this?  I have uninstalled and re-installed the app but this didn’t fix it.

CommsGipp1
Level 2: Rookie

Has anybody connected a nec2100 pbx to telstra business sip one425 ntu. Have installed sip ntu per the telstra business sip installation documentations.Northbound can make outgoing test call from sip ntu to telstra servicesProblem is southbound from ...

Sherronski
Level 1: Cadet

How do I change the settings for Microsoft Office 365 when hosted by Telstra Apps? I need to increase Mailbox Message Attachment size to 150 MB. Thanks! 

Moedove
Level 1: Cadet

Received a text to send a message so I could be notified about activating two per paid phones

auntysuzi
Level 1: Cadet

Hi I work for a medical specialist and we are using the Panasonic KX-TPA60.  We have multiple base units.  When an incoming call comes thru and I answer on Base unit 1(reception) I can hear it ringing on all the other base units.  How can this be adj ...

Telcoguy2000
Level 1: Cadet

Hi, I have a customer who is trying to port a number to another carrier from Telstra. they are on an exchange based diversion ongoing. their new carrier is telling them that the number is disconnected when they are requesting the number. This is not ...

jo_exp
Level 1: Cadet

We have a Telstra DOT service that is out of contract. The business has moved premises and now has an NBN connection with Aussie Broadband. I'm advised that Aussie cannot port the number, as Telstra DOT numbers are a "complex service" and this needs ...

Karen2708
Level 1: Cadet

How do I activate and deactivate Call Forwarding Immediate.We have a DOT plan using an older NEC Phone System.*21 is not working.

DineshSCBS
Level 1: Cadet

Hello We are running a business from home and have two phone lines. We need to migrate to NBN (HFC technology) over the next few months. We are looking seriously at the following plan which seems to meet our requirements. https://www.telstra.com.au/c ...

NumbersGuy
Level 2: Rookie

Hey guys, is there a way to buy and manage any of the special (smart numbers ACMA calls them) with Telstra? can Telstra buy one (or many) for me and configure for my business when I have a voice service with Telstra? where can I find more info about ...

Gnome1
Level 2: Rookie

I have recently been swithed over to the NBN for our phone lines and have 5 lines on a DOT package.The 5 lines appear on an analogue adaptor that then connects to our phone system. These 5 lines are in a hunt group just as they were before being cuto ...

ShoalBayNews
Level 1: Cadet

Please advise process to complete above for a new digitl business land-line

Invasion
Level 3: Gumshoe

Hey Guys, Captains Log: Wednesday 22/09/16 Still no sign of intelligent life anywhere. It is day six trying to configure my local PBX so that i can have a phone system that works. Everyone that i speak to at Telstra just transfers myself onto someone ...

cadbase
Level 2: Rookie

We've just transitioned from ADSL2+ Internet with analogue PSTN phones on copper to NBN fire-to-the-premise for the Internet and SIP phones through Telstra DOT. Which ports do we need to open to allow the IP phone traffic through our firewall? We've ...

maxros11
Level 1: Cadet

Hi, We arelooking to get TELSTRA web hosting,However im not able to fine any specific details in regards of upload speed on hosting andif there is a actual usage limit. We currently hosting with other company and our upload on the server webpage acce ...

Steve-1
Level 2: Rookie

Can I have any of the Telstra Digital Office Technology products connected to my residential Telstra service?

odie12
Level 2: Rookie

My brother's work has just upgraded from bigpond to telstra business and we now have the Telstra Netgear DEVG2020 router installed.  The technician that attended was helpful, and I was able to setup all port forwarding, remote access, remote desktop, ...

4WAG
Level 1: Cadet

Have been on DOT for a couple of year now, and am generally happy with it. One issue that we would like to see resolved however... We advertise our Auto Attendant number as our main business number on our stationary and advertising etc. Callers can s ...

EwingElectrical
Level 1: Cadet

We have 2 Panasonic KX-TPA50 Handsets which have seen better days and need replacing. Need to locate how/where to replace please. Once we receive need information on how to pair to existing system.

Leighohara
Level 1: Cadet

My Telstra Business Connect app on my iPhone has the following error message: “Messaging gateway is misconfigured” Can you please advise how I can fix this?  I have uninstalled and re-installed the app but this didn’t fix it.

CommsGipp1
Level 2: Rookie

Has anybody connected a nec2100 pbx to telstra business sip one425 ntu. Have installed sip ntu per the telstra business sip installation documentations.Northbound can make outgoing test call from sip ntu to telstra servicesProblem is southbound from ...

Moedove
Level 1: Cadet

Received a text to send a message so I could be notified about activating two per paid phones

auntysuzi
Level 1: Cadet

Hi I work for a medical specialist and we are using the Panasonic KX-TPA60.  We have multiple base units.  When an incoming call comes thru and I answer on Base unit 1(reception) I can hear it ringing on all the other base units.  How can this be adj ...

Telcoguy2000
Level 1: Cadet

Hi, I have a customer who is trying to port a number to another carrier from Telstra. they are on an exchange based diversion ongoing. their new carrier is telling them that the number is disconnected when they are requesting the number. This is not ...

jo_exp
Level 1: Cadet

We have a Telstra DOT service that is out of contract. The business has moved premises and now has an NBN connection with Aussie Broadband. I'm advised that Aussie cannot port the number, as Telstra DOT numbers are a "complex service" and this needs ...

DBM149
Level 1: Cadet

We moved business premises two months ago, and were advised by Telstra we would be allocated a temporary new number/service until our business number could be connected. We've just received a bill charging for both DOT services, I cannot log in to on ...

Jimmy342
Level 1: Cadet

Once again I paid $30 So I get my 10GB, but only 4GB gets topped up. I had 11.48GB on my phone. Then I topped up $30 before my 28days expired and it just went up to 15GB. This is disgusting. Why is this happening.  That's twice now this has happened ...

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