Level 1: Cadet

DOT Auto Attendant - what if no response

Here is a curly one.

We are a 2 person shop and often one goes to lunch/toilet etc.

What we will be doing is letting both handsets ring.

If a call doesn't get answered by ring #4 we want to transfer to auto attendant.

this is just to delay the customer who will punch #1 and come back to us, and make suppliers and telemarketers GO AWAY. (they can go to voicemail)


Here is the question the guy at Telstra DOT training couldn't answer.


If the customer is driving in his car, and can't press 1,2,3 etc.... what happens to him/her?


Ideally they would bounce back to the main line.... but will they / can they?


I'd love to find someone with Auto Attendant to try this for me before I set this whole thing up....


Thanks Heaps from the overworked crew at Hydrocentre.

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Telstra (Retired)
Telstra (Retired)

Re: DOT Auto Attendant - what if no response


Welcome to CrowdSupport. I apologise for the delay getting back to you.

To answer your question about if someone does not make a selection in Auto Attendant - The call is ended with a Message saying "Your call cannot be transferred at this time. Thank you for calling"

Another option that you have would be to extend the ring time before calls divert between numbers in your business. This can be done easily by logging into Commpilot and adjusting the call settings for each line that you have.

- Matt

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